Problem saving theme settings
After installing the theme, I cannot save changes to the theme options. The button looks inactive. Please help.
After installing the theme, I cannot save changes to the theme options. The button looks inactive. Please help.
Comments
Hello,
Please turn off all of the plugins, refresh your cache, and check if the problem persists.
Moreover, if you use a child theme, switch to parent and recheck it.
Thanks
Unfortunately, it didn't help. The issue still exists
Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
Notice!
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Therefore, please ensure that the data you send are complete and correct.
Thanks
I sent access data via the contact form https://themeforest.net/user/muffingroup#contact
Some parser on your server changes dots to commas in forms, which is incorrect and causes this issue.
You must contact your hosting provider and ask to disable the tool that is responsible for that.
Best regards