Issues with shopping cart
Hello,
We are having some troubles with the shopping cart. When adding products, the cart does not update correctly.
Please see video of the issue here:
You can also test yourself on prmaskin.no
Please advise.
Hello,
We are having some troubles with the shopping cart. When adding products, the cart does not update correctly.
Please see video of the issue here:
You can also test yourself on prmaskin.no
Please advise.
Comments
Hi,
Please go to WooCommerce -> Settings -> Products, disable the AJAX option and recheck that.
Best regards
Hey again,
It does not seem to have worked properly im afraid. The product still doesnt show unless the page is refreshed.
Can you please assist? I should add that the header is built with elementor.
Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
Notice!
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Therefore, please ensure that the data you send are complete and correct.
Thanks
Done :)
I was not able to reproduce this issue. Should we proceed with any particular steps?
See the video I recorded:
Thanks
Very strange! It still does not work here... When adding a product, it doesnt get added to the cart. And the client says he also has the same issue.... What browser are you using?
I have checked that with Firefox and Chrome, and on both it is the same for me.
Best regards
There must be a bug somewhere. See recording, no matter which browser or device i try this happens every time. And client reports the same:
https://www.dropbox.com/scl/fi/8czulv8xlhr6tcq4v3nnw/Skjermopptak-2024-07-02-kl.-16.18.25.mov?rlkey=83n267ef0dvjzlynpv8kbk1sx&dl=0
As this is an Elementor side cart, I suggest contacting Elementor support regarding this.
Best regards
Hello again, just got word from Elementor that this is a BeTheme issue:
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Thank you for contacting us. My name is Uros, Tier 2 Customer Experience Engineer.
The issue seems to be with your theme, as when I change it to Hello it works as shown here https://www.loom.com/share/4b2686406e4949bb8c8a9bbced871b80.
Since we do not provide assistance for third-party theme's I would suggest reporting this to the theme's support team.
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Also on their video you can see the issue that the item is not added to the cart. Can you please look more into this so that we can figure this out?
I have also checked it on Edge and it works correctly for me.
Anyway, I made some adjustments to your website. Please check it out now.
Thanks
Yes, it works now - But now it is not AJAX cart anymore, right? Perhaps this is the way it needs to be then? Very strange that it worked for you, but EVERYONE else that has tried has had the same issues as i described...?
In the video you have sent, Hello also does not have AJAX, and the page is refreshed after adding the product to the cart.
Some plugins, and as it seems, Elementor, too, require a page reload to add products to the cart correctly.
Anyway, I have no idea why it worked correctly for me, as I did not change anything and checked it with various browsers.
Best regards