sidebar menu empty in BeBuilder
Hello,
I use a sibar menu on this website:
Tody I would edit this menu, but when I go to Templates - Sidebar menu and open my menu I get an empty site:
My BeTheme version is 27.5
I cleared the cache in browser and so on, but I can't edit the sodebar menu, because the site is empty.
Do you have any ideas?
Kind Regrads,
Steffen
Comments
Hey,
Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
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Thanks
Hello,
I have sent the required information via contact form.
Kind Regards,
Steffen
I have received your message. Thank you.
We are investigating what might be the reason.
Best regards
The FTP access you sent does not work.
We tried to resolve this without FTP but without luck.
Please resend the FTP access and ensure that it is correct.
Thanks
Hello,
I'm so sorry for this misstake.
I send correct and working FTP-Access via contact form.
Kind Regards,
Steffen
The SVG you used in the sidebar menu template is corrupted, which caused this problem.
We checked it with other SVGs and pictures from your website, and with them, it works correctly. You must regenerate the SVG you wanted to use there.
Best regards
Hello,
thank you very much for helping and information.
I will fix this SVG.
Kind Regards,
Steffen