Products not Displaying correctly on Product Display Page
Hi,
Please kindly assist with the following issue, some products are taking too long to load or go to timeout or it only loads half the content on the product display page for us and our customers with no option to add to cart or select product varietions. Please see that attached video and images showing the issues.
Test products:
1) https://thewigfactory.co.za/product/full-lace-frontal-straight-wig-virgin/
2) https://thewigfactory.co.za/product/straight-middle-part-wig-virgin/
3) https://thewigfactory.co.za/product/bob-middle-part-wig/
4) https://thewigfactory.co.za/product/straight-3-part-wig/
5) https://thewigfactory.co.za/product/jerry-curl-ear-to-ear-closure-wig/
6) https://thewigfactory.co.za/product/jerry-curl-middle-part-wig/
7) https://thewigfactory.co.za/product/bob-middle-part-wig/
Regards,
Comments
Hello,
Please turn off all of the plugins, refresh your cache, and check if the problem persists.
Moreover, if you use a child theme, switch to parent, and recheck it.
Thanks
Hi Phil,
I did perform a conflict test to determine if the problem stems from a plugin or theme. I did the following steps below to conduct a conflict test:
Still the problem persists when I activate the BeTheme, please kindly look into this.
Kind Regards
In such case, please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.
However, please notice that first thing we will do will be disabling ALL 3rd party plugins as we are pretty sure that the issue you have faced with has nothing to with the theme. We support hundreds of thousands of shops and there is no such issues.
Notice!
Please attach a link to this forum discussion.
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Therefore, please ensure that the data you send are complete and correct.
Thanks
Hi Phil,
I have sent the credentials for production, please note its month end so if you can do the investigations after hours or so it doesnt affect sales.
Thanks!
Hi Phil,
Hope you are well. What's the update on the above issue?
Regards,
Sorry, but we haven't received a message from you yet.
Please check your mailbox for our response. Look also inside the spam folder.
If you don't have any message from us, please send your login credentials again.
Ensure you send all the required information mentioned in the previous message.
Thanks
I have disabled all of your plugins except WooCommerce, and it loaded pretty fast:
The same product when I activated the plugins back:
Disable your plugins one by one to find the culprit.
Please also check the following below. There, you will find instructions about how to improve your website's loading time.
https://support.muffingroup.com/how-to/how-to-speed-up-my-site/
Following the tips mentioned in this guide should make your website faster.
Thanks