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Products not Displaying correctly on Product Display Page

ProudTProudT
in Theme support

Hi,

Please kindly assist with the following issue, some products are taking too long to load or go to timeout or it only loads half the content on the product display page for us and our customers with no option to add to cart or select product varietions. Please see that attached video and images showing the issues.

Test products:

1) https://thewigfactory.co.za/product/full-lace-frontal-straight-wig-virgin/

2) https://thewigfactory.co.za/product/straight-middle-part-wig-virgin/

3) https://thewigfactory.co.za/product/bob-middle-part-wig/

4) https://thewigfactory.co.za/product/straight-3-part-wig/

5) https://thewigfactory.co.za/product/jerry-curl-ear-to-ear-closure-wig/

6) https://thewigfactory.co.za/product/jerry-curl-middle-part-wig/

7) https://thewigfactory.co.za/product/bob-middle-part-wig/

Screenshot 2024-07-30 150511.png
Screenshot 2024-07-30 150526.png

Regards,

Comments

  • PhilPhil

    Hello,

    Please turn off all of the plugins, refresh your cache, and check if the problem persists.

    Moreover, if you use a child theme, switch to parent, and recheck it.

    Thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • ProudTProudT

    Hi Phil,

    I did perform a conflict test to determine if the problem stems from a plugin or theme. I did the following steps below to conduct a conflict test:

    1. Deactivate all plugins except for WooCommerce.
    2. Switch to a default theme Twenty Twenty, it loads fine.
    3. Additionally, I cleared both my site's cache and my browser's cache also cloudflare cache.

    Still the problem persists when I activate the BeTheme, please kindly look into this.


    Kind Regards

  • AlbertAlbert

    In such case, please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.

    However, please notice that first thing we will do will be disabling ALL 3rd party plugins as we are pretty sure that the issue you have faced with has nothing to with the theme. We support hundreds of thousands of shops and there is no such issues.

    Notice!

    Please attach a link to this forum discussion.

    Sending incorrect or incomplete data will result in a longer response time.

    Therefore, please ensure that the data you send are complete and correct.

    Thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • ProudTProudT

    Hi Phil,


    I have sent the credentials for production, please note its month end so if you can do the investigations after hours or so it doesnt affect sales.

  • AlbertAlbert

    Thanks!

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • ProudTProudT

    Hi Phil,

    Hope you are well. What's the update on the above issue?

    Regards,

  • PhilPhil

    Sorry, but we haven't received a message from you yet.

    Please check your mailbox for our response. Look also inside the spam folder.

    If you don't have any message from us, please send your login credentials again.

    Ensure you send all the required information mentioned in the previous message.

    • link to this forum discussion
    • link to your website
    • login credentials
    • FTP credentials

    Thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • PhilPhil

    I have disabled all of your plugins except WooCommerce, and it loaded pretty fast:

    obraz.png

    The same product when I activated the plugins back:

    obraz.png

    Disable your plugins one by one to find the culprit.

    Please also check the following below. There, you will find instructions about how to improve your website's loading time.

    https://support.muffingroup.com/how-to/how-to-speed-up-my-site/

    Following the tips mentioned in this guide should make your website faster.

    Thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
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