Hamburger menu stopped working after update to 27.5.4
After updating BeTheme to version 27.5.4, my hamburger menu stopped working. When I click the icon, nothing happens.
After rolling back to the previous version, everything worked just fine.
After updating BeTheme to version 27.5.4, my hamburger menu stopped working. When I click the icon, nothing happens.
After rolling back to the previous version, everything worked just fine.
Comments
Hi,
Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintenance before you provide us with the link.
Before that, please turn off all of the plugins, refresh your cache, and check if the problem persists.
Moreover, if you use a child theme, switch to parent and recheck it.
Thanks
I received your private message, but you wrote there:
How else can we help you?
Best regards
Excuse me? Without plugins there is no website. You cannot seriously expect your customers to use NO PLUGINS???
Everything worked just fine before the update. So you must have changed something that caused the problem. Please fix it.
If it is one of the plugins we do not support, we cannot take responsibility for it.
In our documentation, you can read:
Activate your plugins individually to find the culprit, and if it is an unsupported plugin, contact the plugin author.
If it is a supported plugin, I will need you to send us WP dashboard access.
Best regards
How do I rollback the theme to the working version while I figure things out on staging? I installed WP Rollback but it says its a non-wordpress theme and cannot be rolled back.
Our site infinitecbd.com is also having a ton of issues this morning and over the weekend with the hamburger menu not working and orders not going through so I'd love a very quick fix where I can just rollback to the 27.5.3 theme and then proceed with the fixes on my staging site.
@ManonSnijders did you ever figure out what plugin was causing issues? I've disabled all plugins except the necessary ones and the issue is still happening.
If you did not prepare backup by yourself, then there is no option to roll back to previous versions.
Did you try disabling your plugins individually?
Best regards