Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
Notice!
Please attach a link to this forum discussion.
Sending incorrect or incomplete data will result in a longer response time.
Therefore, please ensure that the data you send are complete and correct.
Im asking to the host if they can help me creating the FTP account. But in the meantime I would like to see some other solution, have you been able to review it from the WordPress desktop?
How inefficient it is that I have to respond to a third party so that he can send my response to you and you can respond to me. So 5 days have passed and we cannot solve a problem that, from what I see in the forum, has already happened before. It's exhausting.
I sent the license data that I downloaded from themeforest. Please check emails, ask your partner, whatever, but let's resolve this please.
Comments
Hey,
Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
Notice!
Please attach a link to this forum discussion.
Sending incorrect or incomplete data will result in a longer response time.
Therefore, please ensure that the data you send are complete and correct.
Thanks
I received your message, but the FTP credentials lead to an empty catalog:
Please correct that, and let me know when you do that.
Thanks
try now. im not familiar with using FTP sorry
Unfortunately, it is still the same.
Best regards
Ok, how can we solve this problem? I have a client waiting and need to solve this ASAP.
Im asking to the host if they can help me creating the FTP account. But in the meantime I would like to see some other solution, have you been able to review it from the WordPress desktop?
info sent
Did you sent another message?
I have not received anything from you.
Best regards
yes, and i have a response 2 hours ago asking for the related post link. please check your mails.
The new credentials you sent are not working:
Best regards
I just performed a connection test, and everything is working correctly. When you connect, a window will open where you'll need to accept.
Look, I really need a solution today. Is there a way for a direct support?
Your server does not have gzdecode or file_get_contents functions active/appropriately configured.
Please contact your hosting provider and ask them to take a look at this. After they correct this, the import will work properly.
Best regards
Hi. THe hosting provider make the suggested changes and it still freezes in "content"
Please I need to solve this, my client is waiting for four days now. Please.
It seems to be a problem with your license key.
It should not look like this:
The first characters should be visible like here:
Please send your license key privately through the contact form as you did with login credentials.
Can you also tell me where you got the theme package from?
Best regards
answered
The person who manages the mailbox did not forward anything to me.
Did you receive any answer from us via email?
Best regards
How inefficient it is that I have to respond to a third party so that he can send my response to you and you can respond to me. So 5 days have passed and we cannot solve a problem that, from what I see in the forum, has already happened before. It's exhausting.
I sent the license data that I downloaded from themeforest. Please check emails, ask your partner, whatever, but let's resolve this please.
Nevermind. Find a solution myself. Bye