site is crashing

hello i got a bug that crushes site i manege to identify it to Betheme

when i install and activate Google for WooCommerce (google listings and ads) i get crash and critical error page) this not happning if i use the store front theme .


also hed crushes occasionally trying saving cache in settings

please advise

Comments

  • Hi,

    Are you sure that you have the most current version of betheme and this plugin? There is no longer a Google Listing and Ads plugin, only Google for WooCommerce.

    https://woocommerce.com/document/google-listings-and-ads/

    https://wordpress.org/plugins/google-listings-and-ads/

    Please turn off all of the other plugins, refresh your cache, and check if the problem persists.

    Moreover, if you use a child theme, switch to parent, and recheck it.

    Also, ensure that you have configured this plugin properly.


    Thanks

  • hi

    yes have all the updates

    i check with store front theme and its working fine , i get crash only with betheme

  • What about the other things I mentioned in my previous message?

    Did you disable all other plugins?

    Do you use a child theme? Did you check if it works when you switch to parent?

    Did you ensure that you configured everything properly?


    Best regards

  • i forget to mention that only admin side is disabled dew to critical error the web site side is still working with minor bugs

  • yes disabled all plugins i have only main theme (no chiled) and its a fresh site so baisiclly yes dont know why

  • hi

    the problem is more sirios then i expected its not that i have google plugin instaled and when activating site crashes its its crashing on install i have to manually delete folder from plugin for the site admin recovery

    i try with other themes and all is working

    just with bethem crashes

  • hi phil i need this issue fixed please advise

  • Sorry, but you wrote beyond my working time.

    Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

    Notice!

    Please attach a link to this forum discussion.

    Sending incorrect or incomplete data will result in a longer response time.

    Therefore, please ensure that the data you send are complete and correct.

    Thanks

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