Icon Upload fails everytime
Hello there
I have a problem with your Icon upload. I did everything step by step with this icomoon libary. I've uploaded my set there and downloaded it as a font. Unfortunately everytime i try to upload i get this message: This is not the Icomoon zip file. Please try again
I tried rename it, download all the different zips etc... nothing works. Also deleted cache already and refreshed.
please advise
Comments
Hey,
Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
Notice!
Please attach a link to this forum discussion.
Sending incorrect or incomplete data will result in a longer response time.
Therefore, please ensure that the data you send are complete and correct.
Thanks
Sorry, but you sent an incomplete message as you did not attach your FTP access.
Please send another message with complete information.
Thanks
I sent you the acess on the themeforest page, i hope this works
Thx
I received your access, but it leads to an empty catalog:
Please correct that.
Thanks
Hmm sorry i think the path was wrong. I'm not really experienced with ftp. ii testet it, now it works. but i had to reset the password. is there a way i can communicate to you directly?
Otherwise can you not have a look via the wordpress dashboard? I made you an account there aswell...?
Please send the new credentials using the contact form you used before.
Attach all the information I mentioned before (WP, FTP credentials, link to this forum discussion).
Thanks
Your URL settings are misconfigured. You have SSL but in WP there is HTTP set:
Please correct that, and the icons will start working correctly.
Best regards