The long description is no longer showing in my product page after the update of betheme today
The long description is no longer showing in my product page after the update of betheme today. When I applied any other theme, it showed up again. All the settings in the "Expand Tab" plugin by WooCommerce are set as properly. This leads me to believe that the issue is on the Betheme side.
Can you help me with this here?
Comments
Hi,
Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintenance before you provide us with the link.
It is always a good idea to also attach a screenshot showing your issue.
Thanks
Ok the url is:
https://topitaliagourmet.com/
the site is online, and I turned off the maintenance mode to let you check, if you need a user and password to check the system inside give a email or link where in can send it in private.
I tried to go over the problem creation a custom template as a single- product page but when i add "product content" element or "product tabs" element It is shows the content in beBuilder, once i save in the preview as well as the front end is not showing the long description nor product content.
In attach the screenshots.
example with screenshots
Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
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Thanks
Done you can check the message
Sorry, but you sent incomplete message.
You did not attach FTP access.
Please send another message with all required information.
Thanks
I sent you all information again sorry about my mistake, I did not paste the ftp account before
Hello, can you please confirm you have received all information required ?
Yes, we received your credentials and are checking on this.
Best regards
Actually, you hid the product content in Theme options:
We set it to Show, and everything works.
Best regards
thank you