Unclickable links on the mobile version (IOS)
First of all happy new year :)
1) I notice that on the mobile version (on IOS), the links are not always active and therefore cannot be clicked on. Example on the seatpi.com page, 90% of the time it is not possible to click on the links contained in the page (such as Supervision). I notice that I have the problem on almost all pages which makes navigation complicated.
2) is it possible to display a different logo when scrolling?
Comments
Hi,
Happy New Year to you, too!
1) Please turn off all of the plugins, refresh your cache, and check if the problem persists.
2) In your header template, you should replace the Fixed header position with the Sticky header and adjust the sticky version.
https://support.muffingroup.com/video-tutorials/how-to-activate-sticky-header/
Best regards
Hi, by deactivating all plugins and clearing the cache the problem persists randomly.
I noticed that it didn't work depending on the page loading (CSS loading?)
On screenshot 1 the links do not work while on screenshot 2 yes
Another track (with all plugins installed).
When the link is at the very top of the page (ready to the header) it works systematically (screenshot 1).
If the link is in the middle or bottom of the page it no longer works (screenshot 2).
I did several tests by scrolling on the same page and I managed to reproduce this operation systematically
Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
Notice!
Please attach a link to this forum discussion.
Sending incorrect or incomplete data will result in a longer response time.
Therefore, please ensure that the data you send are complete and correct.
Thanks
Done
The access you sent does not work:
I have not opened it before.
Also, you did not send FTP access. You mentioned that you installed a plugin for that, but that is not what we need. We need the host address, username, password (and port if it is different than 22 or 21), so we can access FTP trough e.g. FileZilla.
Best regards
Hello,
As the system administrator, I would like to know exactly which directories or files you need access to in order to diagnose and resolve the issue before providing FTP access.
This will help ensure access is limited to only the necessary resources.
Thank you.
H.Younes
We need access to the catalog where your WP installed.
Best regards
Hello,
As you can see in the attached image, all the required files are located under the directory
/var/www/html/. You can access this directory using the "Gestionnaire de fichiers WP" plugin, which has been installed on the site. You already have read, write, and execute permissions via this plugin.Please let me know if you require anything further.
Best regards,
H. Younes
Are you sure that you disabled all unsupported plugins? I deactivated the ones we do not support, and all seem to work properly.
Thanks
On our side we have the same bug, have you reactivated the plugins?
Can you give us the list of plugins that you are not compatible with please? Thank you
Yes, I reactivated the plugins to leave the website as I encountered it.
I disabled all plugins but the ones listed here:
https://support.muffingroup.com/documentation/bundled-plugins/#compatibility
Best regards
We will test it and we will get back to you if necessary
Thank you
Hi, for your information this was due to an incompatibility with the plugin "CookieYes | GDPR Cookie Consent"
I am happy to see that you found the root cause.
Is there anything else I can help you with?
Best regards