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Issue with Betheme Template Not Automatically Displaying New WooCommerce Product Publications

giovannivangegiovannivange
edited March 23 in BeBuilder

When I publish a new product on my WooCommerce site, it doesn't automatically display on the product page with the Betheme template. To fix this, I have to open the 'single product' template and update it so that it applies to all published products.

WEBSITE: https://shorturl.at/snuEt

Comments

  • PhilPhil

    Hey,

    Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

    Notice!

    Please attach a link to this forum discussion.

    Sending incorrect or incomplete data will result in a longer response time.

    Therefore, please ensure that the data you send are complete and correct.

    Thanks

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  • PhilPhil

    I tried to replicate that, and added a new product, and the correct template displays:

    image.png

    I did not have to enter the template and update it to make it work.

    Are there any extra steps to reproduce this issue?


    Best regards

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  • giovannivangegiovannivange

    I forgot to mention that this template is only for the "eventi" and "eventi passati" categories:

    Screenshot 2025-03-31 at 20-52-53 Template ‹ Art and Wine Milano — WordPress.png

    and yet if I insert it in that category it displays it like the screenshot you sent me, while if I republish the template it becomes like this:

    Screenshot 2025-03-31 at 20-52-13 BeSupport test - Art and Wine Milano.png

    Why only when I update the template does it display the product page correctly as I want?


    thanks,

    Giovanni

  • PhilPhil

    Thanks for the clarification. I was able to reproduce your issue.

    Anyway, to correct that, we need FTP access, which you did not send.

    Please send another private message with all required information (WP and FTP access, and linkt to this forum discussion).


    Thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • PhilPhil

    FYI, we received your message, and are taking a look at this.

    I will let you know when you fix it on your website.


    Best regards

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  • PhilPhil

    It took a while, but we corrected it on your website.

    Please check it out now.


    Best regards

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
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