Bebuilder stopped working!!
Hi, my builder suddenly stopped working! I didn't touch anything!
Each time I click on the pen icon of an element to edit it, this shows instead on my builder indicating a random Column!
I need help ASAP please ! Thanks
Comments
I haven't changed the WP/FTP access you had before, so it should still be the same.
Let me know if you need anything else to check the issue.
Thank you!
Kind regards
"Issue resolved! Clearing the browser cache fixed it. Thanks!"
Hi,
I am glad to see that the issue is gone.
Please let me know if I can help with anything else.
Best regards
Thank you so much.
Appreciate you!
Hi,
I'm encountering the same issue, my builder stopped working when I try to work on my header template. Otherwise everything seems alright when I edit my footer. I have tried to clear both site and browser cache but it didn't work for me this time.
I would like to let you know that this may be occurred once Ive set up an HTML element within the header template, but I'm still not sure.
Appreciate your help. Thanks in advance!
It might be related to that custom HTML structure you use.
I restored the revision of the header template, and it seems to work fine now.
Please check it out. If this happens again, remove the HTML element for a test, and see if the issue persists.
Best regards
The issue still persists when I remove the first line of my HTML in order to make the marquee span across the entire bar.
Once I do this, BeBuilder stops working.
And yes, when you restore it, it works again which makes sense, since that HTML version doesn't render the expected result correctly.
Thank you
Kind regards
It means that this code is the root cause.
We do not help with custom code, so please double-check it if it is correct.
Best regards
Understood! I see what you're saying
Thank you so much