Update of BEtheme from Theme Version 13.1 to 28.1.8

ubemaz · September 22

Hi Betheme team,

Im taking care of an old website that needs to be updated to the newest Betheme.

Here is the betheme 13.1, and i need to reach the newer or the one you tell me its best.

In the forum/ticket section I have seen this post:

https://forum.muffingroup.com/betheme/discussion/33906/how-update-to-the-newest-version-of-betheme

but the old link its deprecated.

Can you provide me some info to dont loose all the data in the website?

thanks in advance!

/v

ubemaz · September 22

To give a more detailed info, I have renamed the theme to Indermis as the project its named like that, as its shown in this 2 screenshots and that might collide with the child theme and betheme name?

Phil · September 23

Hi,

Thanks for reporting that the link does not work. I have corrected it.

But back to your question. First of all, I suggest creating a backup of your website with the Duplicator plugin. When it is done, you can proceed with the update process.

Go to ThemeForest and download the package of the newest version of Betheme from there. Then log in to your WP dashboard and install the Betheme package you have downloaded. When the installation process is done, check if your website looks and behaves correctly.

Best regards

ubemaz · September 24

Hi thanks a lot for the feedback,

i uses a stagger subdomain and worked correctly, I'm just having a strange error with an image I'm not able to delete from the background

Here the image of the logo its in the background and should not be there like in the next picture where its correct, can you guess with this info what might be?

thanks in advance

/v

Phil · September 25

Please attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintenance before you provide us with the link.

Thanks

ubemaz · September 25

Thanks phil for the support, this is the online website: [removed] not under maintenance. Alos in the migration i have an issue with the google maps but i might solve this soon.

Phil · September 25

Please go to Betheme -> Theme options -> Header & Subheader -> Header, and set the height value to zero:

Best regards

ubemaz · September 25

Hi phil I had it already in 0px, i modified again and saved in case was from the old Muffin builder...

Captura de pantalla 2025-09-25 163944.png

Let me know what else could be

Phil · September 26

Please, turn off all of the plugins, refresh your cache, and check if the problem persists.

If this will not help, please keep minifying plugins disabled, as I must check it with them inactive.

Thanks

ubemaz · September 26

have deactivated most of the plugins

let me know what can you see

ubemaz · September 26

I have also cleaned cache and make the suggested changes on the BETHEME options and saved again (in a new incognito window) but i don't see any changes to avoid displaying that image in the background of the header/subheader section

thanks for the remote help

Phil · September 26

Please go to Betheme -> Theme options -> Custom CSS & JS -> CSS, and remove the following part:

Best regards

ubemaz · September 26

Hi Phil, I have deleted from the custom css that line and a few old ones also, so no custom css at all now in this new version of the theme. Is there something else to try? Or any info to send you?

Thanks a lot!!

/v

Phil · September 26

Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.

Notice!

Please attach a link to this forum discussion.

Sending incorrect or incomplete data will result in a longer response time.

Therefore, please ensure that the data you send are complete and correct.

Thanks

ubemaz · September 26

Hi Phil, Ok i have sent it there the access

Phil · September 29

I do not see this anymore.

Did you handle this in the meantime?

Best regards

ubemaz · September 29

Hi Phil,

I actually dont see it anymore. I was deleting the custom css files ... but this was before passing you the credentials...

Phil · September 30

It could be due to some cache active on your website.

Anyway, everything seems to be fine now, right?

Do you have any other questions?

Best regards

ubemaz · October 1

Hi Phil, We deleted all cache through the server settings but might be due to something related as you point it out.

Im having trouble with the google maps display but seems to be due to API update...

thanks a lot

Phil · October 1

I suggest taking a look at this article regarding the map:

https://support.muffingroup.com/faq/google-maps-not-working/

Best regards

ubemaz · October 1

hi phil thanks a lot, seems i needed to generate a new one and a 2Pass Authentication to be able to get to the location.

have a great week!

/v

Phil · October 2

Thanks for letting us know.

Have a great week too.

Best regards

ubemaz · October 2

Hey Phil one more question, is it possible to edit this post, se the images and name of the website are not visible any more and just the info for future newcommers? or what would you suggest?

All best

/v

Phil · October 3

I am sorry but I quite do not understand.

Explain this in more details, please.

Thanks

ubemaz · October 4

Hi phil sorry if i was not clear, there is some sensitive info in this post about the website name, domain etc from this company, and I would like to know if the pictures and name of the company can be deleted. As the post itself could be beneficial to other users of the theme, or if you think delete the whole post.

thanks in advance

Phil · October 6

Yea sure. It is done.

Best regards

ubemaz · October 7

Great thanks a lot!!!

Update of BEtheme from Theme Version 13.1 to 28.1.8

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