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Hey,
Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.
Notice!
Please attach a link to this forum discussion.
Sending incorrect or incomplete data will result in a longer response time.
Therefore, please ensure that the data you send are complete and correct.
Thanks
Sorry for late answer, I have a lot of work and missed the notice.
I already made the changes and the web is live, so I do not want to test it on it, but found this error, which caused it:
[proxy_fcgi:error] [pid 1000551:tid 140436555421440] [client 93.89.149.186:0] AH01071: Got error 'PHP message: PHP Warning: Constant WP_CACHE_KEY_SALT already defined in /var/www/vhosts/mynewdomain.example/httpdocs/wp-config.php on line 85; PHP message: PHP Warning: Constant FS_METHOD already defined in /var/www/vhosts/mynewdomain.example/httpdocs/wp-config.php on line 97; PHP message: PHP Fatal error: Uncaught TypeError: base64_decode(): Argument #1 ($string) must be of type string, array given in /var/www/vhosts/mynewdomain.example/httpdocs/wp-content/plugins/mfn-migrate-cb/mfn-migrate-cb.php:211\nStack trace:\n#0 /var/www/vhosts/mynewdomain.example/httpdocs/wp-content/plugins/mfn-migrate-cb/mfn-migrate-cb.php(211): base64_decode()\n#1 /var/www/vhosts/mynewdomain.example/httpdocs/wp-content/plugins/mfn-migrate-cb/mfn-migrate-cb.php(256): mfn_migrate_builder()\n#2 /var/www/vhosts/mynewdomain.example/httpdocs/wp-includes/class-wp-hook.php(324): mfn_migrate_cb()\n#3 /var/www/vhosts/mynewdomain.example/httpdocs/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()\n#4 /var/www/vhosts/mynewdomain.example/httpdocs/wp-includes/plugin.php(517): WP_Hook->do_action()\n#5 /var/www/vhosts/mynewdomain.example/httpdocs/wp-admin/admin.php(260): do_action()\n#6 /var/www/vhosts/mynewdomain.example/httpdocs/wp-admin/tools.php(40): require_once('...')\n#7 {main}\n thrown in /var/www/vhosts/mynewdomain.example/httpdocs/wp-content/plugins/mfn-migrate-cb/m...', referer: https://www.mynewdomain.example/wp-admin/tools.php?page=mfn_migrate_cb
Is it somehow helpful?
I have passed it on to the dev team, and we have corrected it according to the error you sent.
Best regards