I have purchased your theme. Recently
Good afternoon.
I have purchased your theme. Recently, when I updated the theme, I found that my paid page is out of page after the update. It becomes inactive. How can I solve this problem? What is the problem?My website address is this location: https://sosdatarecovery.com.tw
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Hi,
I opened the third menu item according to your screenshot and it looks like this for me:
Am I looking at the correct page? If not, please attach a link directly to place where you have this problem.
Thanks
Your current screenshot is already a running board because the theme has been updated. Before it happens, there will be pictures and text, which will look more friendly.
Sorry, but I do not understand.
Please explain that in more detail.
Thanks
Okay, let me explain again. My original design had vivid images and text on each page, but after updating the theme, I found that many pages are misaligned. How should I fix this? Or should I restore the theme page to its pre-update state and let you update it yourself so you can see the difference more clearly?
Your website displayed completely different for me from what you showed on screenshots previously. Now it does not load at all:
How or where can I see your website live just like you show on the screenshots?
Best regards
You should be able to see it if you try it once now. So the image and text cannot be matched at all. How can I solve this problem?
The website works now, but I do not know where I should look at.
Please tell me which subpage is shown in your screenshot, or even better, attach a link directly to it.
Best regards
https://sosdatarecovery.com.tw/datarecoveryfee-charge/ This is the status of the running version after the update https://sosdatarecovery.url.tw/usb-memory-card-data-rescue/ This is the standard correct page location before the update
Please compare the status before and after the version is running. The red box in picture 3.png is the version running page.
If I understand correctly, the page before an update has layout, background images, tabs, etc., but after you save the page it becomes text only with a couple of tables?
Best regards
Yes, the related convenient graphic layout is completely gone and the whole website has become a very worthless website. Also, the paid items are convenient for searching and the navigation bar is completely gone. The contact us address has also become a normal text layout. In this situation, if there is a large-scale update in the future, all the daily work will be wasted and the work will fail.
How can we effectively solve this problem so that it won’t happen again in the future?
Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
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Thanks
I am very worried that in the future, as long as the version is updated, all the work done in the process of running the page will be in vain because it will be restored to the original state. At present, I dare not update all the updates provided by WordPress.
I can see that your website has been done with Elementor.
After opening your pages with this builder, the content goes back to normal.
Please open your pages with Elementor and check if the problem persists.
Thanks