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Video pop up no longer working

MaciejzalewskiMaciejzalewski
in BeBuilder

Hi there

Video pop ups no longer are working, for some reason they were displaying black frame/empty box and now redirect straight to YouTube.

can you assist so that I can have lightbox playing those videos again?

https://morstonhall.com/

https://morstonhall.com/dining-experience/

Video links here:

https://youtu.be/VjM6DFdc31Y?si=LLzvQqLF4iam-Lk9

https://youtu.be/jMU49XC5bEE?si=G1zaY4E9E3N3SuQ2


thanks

Comments

  • PhilPhil

    Hi,

    You set it up wrongly. In the "on click action" dropdown menu you selected option "open popup template" video links are not templates.

    image.png

    This field must be set to default and you should put the video link in the Popup image field:

    image.png

    Best regards

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • MaciejzalewskiMaciejzalewski

    Hi there,

    Thank you but that does not seem to be working, I had this set to exact that and as mentioned at the beginning, the pop up light box appears and only shows BLACK block.

    here are the current settings:

    Screenshot 2025-11-10 at 11.48.43.png

    and this is what shows when I clock on it:

    Screenshot 2025-11-10 at 11.49.31.png


    Please see yourself: https://morstonhall.com/

    What is causing this?


    thanks

    M

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