Theme option problems with version 28.1.11

Comments

• Phil

  November 3

  Hey,

  Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Please also tell me what changes you made.

  Notice!

  Please attach a link to this forum discussion.

  Sending incorrect or incomplete data will result in a longer response time.

  Therefore, please ensure that the data you send are complete and correct.

  Thanks

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• sabrinamiehe

  November 3

  Send :)
• Phil

  November 3

  Did you change the WP dashboard URL for your website? I could not enter it with /wp-admin.

  
  

  Best regards

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• sabrinamiehe

  November 3

  Oh Sorry - see new PM
• Phil

  November 3

  Unfortunately, the login credentials you sent do not work:

  

  Please double-check if the credentials you sent are correct.

  
  

  Thanks

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• sabrinamiehe

  November 3

  I send all the data one more time. Sorry for the trouble!
• Phil

  November 4

  Now, when I tried to access the WP dashboard with the link you provided, after inserting the password (the one for password protection), I got to the homepage, and the login panel does not show up. I tried with both the link you provided in a private message and /wp-admin.

  
  

  Best regards

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• sabrinamiehe

  November 7

  Hello,

  I had the same problem you described... I don't know what happened. I send the new data via PM.

  Best regards,

  Sabrina
• Phil

  November 7

  Thanks, it finally worked.

  I tried to enable WP debug on your website to troubleshoot, but I could not find the wp-config file on your FTP in the main WP catalog. A modified folder and file structure might be the root cause. Please restore the original structure and check if the problem persists. If this will not help, please let me know, so and we will take a second look at this.

  
  

  Thanks

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• sabrinamiehe

  November 9

  Hello,

  just to give you an update. I talked to my provider. They told me

  "The size and structure of the forms submitted by BeTheme continue to exceed ModSecurity's global security limits. We cannot relax these limits system-wide, as they are a core component of the security concept."

  Best regards,

  Sabrina
• Phil

  11:03AM

  So here you have your answer. ModSecurity on your server is the culprit.

  If the ModSecurity blocks that, we are quite limited with the help, as it is on the server side. Anyway, if they cannot "exceed limits" globally, ask if they cannot do it for your website only.

  Also, if they were more specific about what precisely the culprit is, we may try to adjust it in the Betheme, but at the moment, they give almost no information, so our hands are tied.

  
  

  Best regards

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next