Unknown License Problem

dsi-contact · November 27

Hello,

We just purchased two licenses for the Betheme theme, but we are unable to use them because each time we receive the message: "Support period date from provided license key is older than the already existing one in database!"

The purchase was made on the themeforest.net website of Evento Market.

Can you help us activate our licenses?

Thank's for help

Vincent

Phil · November 27

Hi,

Where are you putting your license key?

Do you do that here on the forum? If yes, it is the wrong place, as here you can validate only your support period.

https://support.muffingroup.com/faq/my-support-period-has-expired-on-support-forum/

If you want to register your license key, you must do it on your domain:

https://support.muffingroup.com/documentation/installation-updates/#theme-registration

Best regards

dsi-contact · November 27

Hello,

The website is provided by a third-party company.

We tried to deregister the license, but it remains permanently active.

It's impossible to change the license.

When we click on "Check your license" and enter the information, it tells us that the licenses we purchased one day ago cannot be found.

dsi-contact · November 27

Note: We tested the mfn plugin, but changing the URL does not allow unregistering the existing license.

thinks for your help

regards

Phil · November 28

If the license key does not deregister through Betheme -> Dashboard, it could mean that the company that made a website for you used a pirated version of Betheme.

Please download a fresh Betheme package from ThemeForest, replace the one you currently have installed, and try to register your license then.

When you do it, let me know if it worked.

Thanks

Unknown License Problem

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