I’m having trouble installing my licence
The webdesigner who built my website registered his Betheme license on my website but it is now expired and I cannot update my theme because of that. I have bought a new Betheme license myself but I need help to deregister the old one (when I click on the « Deregister » button nothing happens) and register the new one instead on my website. I have kept the same URL and Domain name.
Can you please help ?
Comments
Hi,
Please attach a screenshot from the Bethem dashboard showing the registration area.
Thanks
Thank you!
Hey,
Please send us your license key and the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.
Notice!
Please attach a link to this forum discussion.
Sending incorrect or incomplete data will result in a longer response time.
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Thanks
I received your private message, but you did not attach your license key.
Also, the link tothe website you sent does not work:
Please send another message with all information, and double-check your website URL.
Thanks
The website is: art-kelen.com
Please do not share your license key here, as others can see it.
Anyway, I tried to access your website's WP dashboard, but after adding /wp-admin to your website URL the following page appeared:
Do you have any regional restrictions or a WP dashboard address modified?
Best regards