The license registration change does not work
Hello,
We have a bilingual website that we need to update. The current version in use is 20.9.8.3. However, the registered license belongs to a former developer with whom we no longer have contact.
We have tried several times to remove the existing registration so that we could then insert our new license and proceed with the automatic theme update. However, the registration is not removed, and no changes are reflected in the license settings.
We considered performing a manual update, but we do not have a child theme and are concerned about overwriting previous customizations.
Could you please assist us with this matter?
Our testing environment is hosted on the following domain: https://comexim.com.br/up/
Comments
Hi,
From your screenshot, I can see that the person who made a website for you used our theme from an illegal source.
To update and register your license, you should download a fresh copy of Betheme from Themeforest and replace the current package you have.
Also, before doing that, I suggest creating a backup of your website using the Duplicator plugin, as no one knows how theme files in this bulked version were modified, and there is a risk that you might lose some part of your website.
Best regards