Support Center Visit Demo License manager Buy @ envato

Be "Templates" section disabled after updating to the latest theme version

mikenguyen1811mikenguyen1811
edited January 30 in Blog

Hello, please help me on the following issues:

1. After updating to the latest version of BeTheme (Jan 30), the "Templates" section in BeTheme dashboard gets disabled out of nowhere (https://prnt.sc/XG4_r6e7_Aci). The notice says it is me who disabled it in the provided theme function setting, but I have not touched a thing and the "Templates" option has always been activated (https://prnt.sc/Ar5Do7eGMwov).

As a result, I cannot get access to my own templates to continue editing.

2. The related post navigation auto appears sticky near the footer on every single blog post (https://prnt.sc/lWGMyoKNMyag). I did not create this and could not find how to turn this off in theme options.

Thanks in advance.

Comments

  • PhilPhil

    Hey,

    Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what the reason might be.

    Notice!

    Please attach a link to this forum discussion.

    Sending incorrect or incomplete data will result in a longer response time.

    Therefore, please ensure that the data you send are complete and correct.

    Thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • mikenguyen1811mikenguyen1811

    Hi, I sent you a message containing private login credentials through the contact section on themeforest as instructed. The id is mikenguyen1811, email attached with my account that purchased the theme is [email protected]. Please see to it. Thanks in advance.

  • PhilPhil

    You have set to hide BeBuilder for everyone:

    image.png

    I have changed that, and the templates display correctly.

    image.png

    Best regards

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • mikenguyen1811mikenguyen1811

    Thank you. Anyway, there's another issue that I mentioned before. I'll restate it below:

    The related post navigation auto appears sticky near the footer on every single blog post (https://prnt.sc/lWGMyoKNMyag). I did not create this and could not find how to turn this off in theme options.

    You can check my single blog template in BeTheme Templates - Blog - Single Post.

    Please note that the Architect 6 demo which I imported in the first place for this website does not come with a pre-created blog archive and single blog template, so the template above was manually created by me.

    However, I'm not too familiar with creating a theme template from scratch, let alone a newly introduced environment like BeBuilder. So if you can help import pre-designed sample templates for blog archive and single blog where it does not include the previous/next post navigation as described in my issue, I would really appreciate it since it saves time for both me and you.

    Thanks in advance.

  • PhilPhil

    Sorry, I did not notice the part about the navigation before. Did you add it after editing your original message?

    They can be disabled in Betheme -> Theme options -> Global -> Navigation & Share:

    obraz.png

    There is no option to import templates only, but we have a video tutorial about creating templates.

    https://support.muffingroup.com/video-tutorials/how-to-use-templates-a-step-by-step-guide/


    Best regards

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
Sign In or Register to comment.
This website uses cookies

We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.

Neccessary

Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Analytics & Performance

Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

Marketing

Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.

Cookies are small text files that can be used by websites to make a user's experience more efficient.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This means that cookies which are categorized as necessary, are processed based on GDPR Art. 6 (1) (f). All other cookies, meaning those from the categories preferences and marketing, are processed based on GDPR Art. 6 (1) (a) GDPR.

This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.

You can at any time change or withdraw your consent from the Cookie Declaration on our website.

Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.

Please state your consent ID and date when you contact us regarding your consent.