Problem vith languages
in Other
I have a problem on disply one language (ITA) that was the primary.
The ENG is displayed right, but the ITALIAN isn't loading.
Please could you help me to solve it?
Many thanks.
Enrico
I will give you the login and pw to access (the site is undercostruction)
https://mondialprod.online
Comments
Hi,
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Thanks
sorry for my delay.
The problem is more complex maybe.
I have bought two licences for this site.
I have a big problem to load the front end pages.
the back end works good.
the sites are:
https://mondialprod.com
https://mondialprod.online
is the same work (cloned) to test with two different server configurations:
On the .COM -> the server heve more performance.
Anyway, i have problem to worl on front-end because is not load right (on .com) and slowly (on online)
the credential are the same for the two site, and i give here
[removed by moderator]
Please could you check if there are somethis wrong on my configuations or somethings else ...many thanks in advance.
Enrico
Mob: +39 3480314182
Until yesterday night i work on .com (i cloned starting from a backup of https://mondialprod.online) and i worked well loading product and creating pages.. but i don't understand why now is not working .. dont' load the front-end :
Error Message is:
Error 503 Backend fetch failed
Backend fetch failed
Guru Meditation:
XID: 1147064
Varnish cache server
Many thanks.
Enrico - Mob: +39 3480314182
Please do not share your login credentials here on the forum, as others can see them.
Also, there is no need of provinding you phone number as we do not provide this kind of support.
The 500 errors are server errors. Did you try contacting your hosting provider regarding that?
Did you try disabling your plugins to see if none of them is the culprit?
Best regards
Sorry for the information's shared, i was thinking that was a private ticket. I keep in mind.
yes i try to contact the server provider and the are looking for the server resources... for the .com .. and for .online they are looking this the second level support team.. and i'm waiting for the reply .. anyway i need to understand if there is any incompatibility on my plug-in configuration ... because it's so strange the site loading well until yesterday night.. and this morning catch this error (the .com) and on the .online it's load in a absolutely inacettable timing .. the theme is the same and i have two different kind of problem...
Many thanks in advance for your kindly support.
To find if there is any incompatibility in a plugin configuration, I suggest disabling your plugins one by one. Thanks to that if something changes, you will know which plugin could be the culprit.
Best regardws
thanks
The problem is not generated from the plug-in. I try to disabling one by one.
Instead there two error that appear on Browser console: Failed to resource -> 404
In this case the error are showed loading the home (ITA) on the .online website... in this moment is loading but really slow.
Many thanks for your support
Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
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Thanks
Sent.
Many thanks
(i bought 3 time your BeTheme Template.. becouse i thinks is really amazing, but this problem i find is bloccking all my work.)
I have removed the references to these files from your main header.
Anyway, I can see that you use Polylang on your website, but we do not support this plugin. Our policy states that we do not support third-party plugins or custom code, so, unfortunately, we cannot help you with the problems with it.
Also, we cannot recommend any plugins other than the ones we support. You can find the list on this page:
https://support.muffingroup.com/documentation/bundled-plugins/#compatibility
So you should contact the plugin author to resolve problems with it.
Thanks
You are tell me that the problem is Polilang? Are you sure about that.. ?
So, If i will disable this pugin, the pages called by direct URL will be loaded right?
Many thanks
You have problems with languages, right? And for translations, you used the Polylang plugin, which we do not support, so regarding the problems with the unsupported plugin, you should reach out to the plugin support.
If I misunderstand anything, please let me know.
Best regards
Ok so.. i bought WPML ... created my accout... dowloaded the core plug-in sitepress-multilingual-cms.4.9.2 and also the woocommerce-multilingual.5.5.4 , wpml-string-translation.3.5.1, otgs-installer-plugin.3.1.18, migrate-polylang-to-wpml-master.
Could you help me if i will find issue during the chanching languages system?
Many thanks.
Enrico
Sure thing, we can assist you encounter problems with Betheme during this change.
Best regards