Theme blocks me from editing the page
Hi,
We have a problem where we can't access the edit page. We've already tested it by deactivating all the plugins and we've come to the conclusion that if I deactivate Be... it allows me to access the edit page.
Unfortunately, I can't debug... and the theme is up to date and the System Status is all fine.
Can I give you access to the site?
Comments
Hey,
Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what the reason might be.
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Therefore, please ensure that the data you send are complete and correct.
Thanks
Is there a specific page you cannot edit or does it happen for all of them?
I checked a random one, and it opens correctly for me. Both with regular edit and BeBuilder:
Best regards
I can't access this page, both the English and Italian versions.
WordPress DEBUG gave me an error on the theme
This page also loads for me:
Anyway, I noticed that the backend editor really loads slowly. We probably found the culprit, but the FTP access you sent refers to another domain. If you sent the correct FTP access, we can make appropiate adjustments to see if it helps.
Best regards
ok I sent you the ftp data privately
You sent us the same login credentials as before, but this FTP access contains files to another domain:
There are no files for the "tigulliodesigndistrict.com".
Please send the correct FTP access.
Thanks
Sorry but we have a problem with the server that's why you can't see it... don't close the ticket
Please let us know when the problems with the server will be resolved.
Thanks