Theme blocks me from editing the page

Comments

• Phil

  February 25

  Hey,

  Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what the reason might be.

  Notice!

  Please attach a link to this forum discussion.

  Sending incorrect or incomplete data will result in a longer response time.

  Therefore, please ensure that the data you send are complete and correct.

  Thanks

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• Phil

  February 26

  Is there a specific page you cannot edit or does it happen for all of them?

  I checked a random one, and it opens correctly for me. Both with regular edit and BeBuilder:

  

  

  Best regards

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• lisetta75

  March 3

  I can't access this page, both the English and Italian versions.

  https://www.tigulliodesigndistrict.com/award-2026/

  
  

  WordPress DEBUG gave me an error on the theme
• Phil

  March 3

  This page also loads for me:

  

  

  Anyway, I noticed that the backend editor really loads slowly. We probably found the culprit, but the FTP access you sent refers to another domain. If you sent the correct FTP access, we can make appropiate adjustments to see if it helps.

  
  

  Best regards

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• lisetta75

  March 3

  ok I sent you the ftp data privately
• Phil

  March 3

  You sent us the same login credentials as before, but this FTP access contains files to another domain:

  

  There are no files for the "tigulliodesigndistrict.com".

  Please send the correct FTP access.

  
  

  Thanks

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• lisetta75

  March 3

  Sorry but we have a problem with the server that's why you can't see it... don't close the ticket
• Phil

  March 4

  Please let us know when the problems with the server will be resolved.

  
  

  Thanks

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• lisetta75

  March 4

  ok solved I'll send you the new ftp accesses privately
• Phil

  March 4

  We have made appropriate corrections, and the backend builder loads faster.

  Please check it out now.

  
  

  Best regards

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• lisetta75

  March 4

  OK, what was the cause? Can I know the error if it happens again?

  Thanks
• lisetta75

  March 4

  ok now it lets me log in but it slows down a lot if I scroll the page?...I often use the Be theme and it's the first time it behaves like this
• lisetta75

  March 4

  in fact sometimes it doesn't let me log in at all...I even updated the cache
• Phil

  March 5

  Do you use BeBuilder Blocks Classic? We currently maintain it as a Legacy Module primarily to ensure continuity for our long-term users who are deeply accustomed to this specific workflow.

  However, as web standards evolve, we have noticed that this older framework can impact the editor's responsiveness, particularly on pages with extensive content. To ensure the smoothest and fastest editing experience, we are focusing our development efforts on BeBuilder (Visual Editor). While you're welcome to keep using it, disabling BeBuilder Blocks Classic in Betheme -> Theme options -> Global -> Advanced, should improve the backend editor.

  

  Best regards

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next