BETheme v28.3 breaks site

ECSCA2019 · February 27

I updated to v28.3 today, and whenever i click on Edit with BeBuilder, it fails and i get this message.

There has been a critical error on this website. Please check your site admin email inbox for instructions. If you continue to have problems, please try the support forums.

I restored to last nights good backup and it fixed the error.

Is there something going on with the latest version?

Thanks.

Terry

Phil · February 28

Hello,

Please, turn off all of the plugins, refresh your cache, and check if the problem persists.

Moreover, if you use a child theme, switch to the parent, and recheck it.

If this will not help, please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what the reason might be.

Notice!

Please attach a link to this forum discussion.

Sending incorrect or incomplete data will result in a longer response time.

Therefore, please ensure that the data you send are complete and correct.

Thanks

ECSCA2019 · March 5

To grant you admin access you’ll need to use 2fa, and set up the account on an authenticator app.

will you do that?

Thanks

Phil · March 6

Please disable 2FA for the troubleshooting period.

Thanks

ECSCA2019 · March 6

so i tested disabing all plugins and then did the update... it failed again and i was getting the same error. I then changed from the child theme to parent theme and the same thing happened.

I will send you credentials early next week so you can jump on and test yourselves.

Thanks.

Terry

BETheme v28.3 breaks site

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