BETheme v28.3 breaks site

Comments

• Phil

  February 28

  Hello,

  Please, turn off all of the plugins, refresh your cache, and check if the problem persists.

  Moreover, if you use a child theme, switch to the parent, and recheck it.

  If this will not help, please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what the reason might be.

  Notice!

  Please attach a link to this forum discussion.

  Sending incorrect or incomplete data will result in a longer response time.

  Therefore, please ensure that the data you send are complete and correct.

  Thanks

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• ECSCA2019

  March 5

  To grant you admin access you’ll need to use 2fa, and set up the account on an authenticator app.

  will you do that?

  Thanks
• Phil

  March 6

  Please disable 2FA for the troubleshooting period.

  
  

  Thanks

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• ECSCA2019

  March 6

  so i tested disabing all plugins and then did the update... it failed again and i was getting the same error. I then changed from the child theme to parent theme and the same thing happened.

  I will send you credentials early next week so you can jump on and test yourselves.

  Thanks.

  Terry
• ECSCA2019

  March 14

  I saw you released v28.3.1 so i tried applying that to see if it improved the failure issue, which it did not.

  I updated to v28.3.1 and the site got the failure error notice.

  I then disabled all the plugins and the error was the same.

  I then moved off the child theme to the parent theme and the site returned, but obviously media content etc was not available as the plugins were still not live.

  I then enabled the plugins and the site came back up again, but when i tried editing with BeBuilder it crapped out again.

  I just restored the site to my previous backup and its working fine again.

  Please advise a window for next Monday or Tuesday for you to jump on my site so i can prepare security for you and i'll run a backup prior to you logging on, i'll send you credentials prior to the window of time you give me.

  Thanks.

  Terry
• Phil

  11:00AM

  Please send the credentials in a window between now and 4 PM (CET), or in Tuesday bewteen 9 AM and 4 PM.

  Remember to attach all required information.

  
  

  Thanks

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next