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Update Betheme to 28.3.1. but bebuilder not working

tracym17tracym17
edited March 20 in Theme support

Hi there - I trust you are well.

We updated betheme to 28.3.1. and we were unable to upload images or update page contents in bebuilder or the original WordPress edit page - unless we rolled back to the previous theme version.

We managed to update betheme after reducing the php to 8.2 from 8.4 - but the bebuilder still has elements not functioning, namely the editing text changing the H1 to H2 etc

Comments

  • PhilPhil

    Hi,

    Is there any error message?

    Did you try disabling your plugins?


    Best regards

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • tracym17tracym17

    It seems that when we reduced the PHP version back down to 2.8.2 the website continued to work normally. Would this not be something going wrong within the latest updated Betheme?

  • PhilPhil

    Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what the reason might be. Also, update PHP to the version where you have this problem.

    Notice!

    Please attach a link to this forum discussion.

    Sending incorrect or incomplete data will result in a longer response time.

    Therefore, please ensure that the data you send are complete and correct.

    Thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
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