Im getting a critical error

Comments

• Phil

  March 16

  Hi,

  What plugin do you refer to?

  
  

  Best regards

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• jamesmcneilly

  March 16

  Formidable Forms which I have used in over 45 sites with BeTheme and never had a conflict
• Phil

  March 16

  I have passed it on to the dev team, and we will take a closer look at this.

  
  

  Best regards

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• jamesmcneilly

  March 16

  thanks a lot
• jamesmcneilly

  March 18

  any update on this issue?
• Phil

  March 18

  We could not replicate that.

  Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what the reason might be.

  Notice!

  Please attach a link to this forum discussion.

  Sending incorrect or incomplete data will result in a longer response time.

  Therefore, please ensure that the data you send are complete and correct.

  Thanks

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• Phil

  March 19

  Sorry, but you sent an incomplete message as you did not attach FTP credentials.

  Please send another message with all the required information.

  
  

  Thanks

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• Phil

  March 20

  The FTP credentials you sent didn't work.

  However, we managed to correct that through the WP theme file editor.

  Please check it out.

  
  

  Best regards

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• jamesmcneilly

  March 25

  Hi

  Thanks for this although I am getting the exact same issue with the BeBuilder crashing on another of my websites. Can you give me some insight into the issue? Im happy to grant access to this site also if needs be

  https://golfinginireland.org/
• Phil

  March 25

  The update with this fix is already available.

  So all you have to do on another website is to update Betheme to the newest version.

  
  

  Best regards

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• jamesmcneilly

  March 25

  I thought that. Updated it and still getting the same error.

  

  

  
  
• Phil

  11:01AM

  Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact

  Remember to attach a link to this forum discussion.

  Thanks

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• Phil

  1:01PM

  We have checked that, and we have done everything to prevent such a situation from happening. Now it is triggered only by the plugins.

  So please contact the plugin authors to fix that.

  
  

  Best regards

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• jamesmcneilly

  1:53PM

  So putting this error into AI for an explanation:

  An error of type E_COMPILE_ERROR was caused in line 6 of the file /var/www/vhosts/test.saintfieldstriders.com/httpdocs/wp-content/plugins/formidable-coupons/classes/models/FrmCouponsUpdate.php. Error message: Cannot declare class FrmCouponsUpdate, because the name is already in use

  
  

  It is saying that it is actually an issue within the plugin.. PHP trying to load the same class twice.

  Is this your take on it? Just so I can go to them with some info.