Product Add-On causing crash when trying to use the BeBuilder
Every time on any page I try to open the BeBuilder I get a fatal error on the site. It works again after disabling the Product Add-On extension for WooCommerce. The WooCommerce status logs report this as the issue:
2026-03-13T13:33:42+00:00 Critical Cannot declare class WC_Product_Addons_Product_Export, because the name is already in use
Additional context
{ "error": { "type": 64, "file": "/chroot/home/aa6c3e1a/youngsdairy.com/html/wp-content/plugins/woocommerce-product-addons/includes/admin/export/class-wc-product-addons-product-export.php", "line": 20 }, "remote-logging": true, "backtrace": [ { "file": "/chroot/home/aa6c3e1a/youngsdairy.com/html/wp-content/plugins/woocommerce/includes/class-woocommerce.php", "line": 481, "function": "critical", "class": "WC_Logger", "type": "->" }, { "function": "log_errors", "class": "WooCommerce", "type": "->" } ] }
It seems when the builder launches it doesn't check if there is a version of that class running and it crashes out. Any help on resolving this?
Comments
Hey,
Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check that.
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Thanks
I received your private message, but I could not log in to /wp-admin.
Do you have a login page URL modified?
Best regards
Another private message has been sent with our custom login URL
We have corrected it on your website.
Please check it out.
Best regards
Thank you! I see that is is indeed working correctly. Thank you~
If you would, will you explain what you did to fix the issue? We are having similar problems on other sites as well
There is a bug in the theme files. Today, we will release an update that includes this fix.
Best regards
Hello, this issue has appeared again on the same site. All the login info should still be correct. The errors I received this time are as follows:
Uncaught Error: Call to a member function get_cart_total() on null in /chroot/home/aa6c3e1a/youngsdairy.com/html/wp-content/themes/betheme/functions/theme-shortcodes.php:1691
Cannot declare class WC_Product_Addons_Product_Export, because the name is already in use
Sorry about that. I contacted the dev team, and they told me they accidentally did not include this fix in the update package.
We have corrected it again on your website, and we will now double-check that the next update includes this correction.
Best regards