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BETHEME REGISTRATION: Website is requesting licence again?

tracym17tracym17
edited April 7 in Theme support

hi there-

BETHEME REGISTRATION: Website is requesting licence again? Why is this happening please? This website had its own betheme licence bought a few years ago as we built the website, and now when I check my list of licences in license manager, this website is not showing there? I do not feel we should pay again for this licence (why is it missing???).

When I log into Envato I see 13 licenses in my downloads, but when I look at Muffin Group Licence Manager I see only 12 licenses. Please advise what has happend? Apparently this happened to another Betheme customer over the Easter weekend.

https://afm-ags.org/


Comments

  • tracym17tracym17

    Hi there - you may ignore this licence code was not in my inventory, however, the licence code being deleted from the website itself is still a mystery and a concern as nobody did this on our side... Do you know what happened?

  • PhilPhil

    Hi,

    It is hard to tell what could cause this, but there is a possibility that some plugin could be the root cause.


    Best regards

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