We do not use a child theme... we updated the betheme version and then the Google site kit plugin crashed the site after an update... will disable plugins to see whats happening...
But we have been using the same plugins for years and years with no problem.............. with Betheme. I always choose Betheme due to its stability and compatibility with many types of plugins. Please investigate, it happened only after a Betheme update...
we have isolated the problem, strangely it is 2 plugins owned by Google - Google Site Kit and Google for Woocommerce that are causing problems with Betheme..... we have these plugins on all our websites with no issue, including websites built with Betheme.....
But why is it causing trouble with only this website?!
Hi there - but we have used these same plugins with Betheme for many many many years with no issue at all. The reason we stick with Betheme is due to its great support, app, and compatibility with plugins.... why not give your customers what they need and want to get the job done?
While the plugins you are using are not on our official supported list, we are willing to take a closer look at your setup to see if we can identify the root of the conflict.
To help us investigate, please provide the following in a private message:
WordPress Admin access (URL, username, and password)
FTP access (Host, username, password, and port)
That being said, please keep in mind that we cannot officially support every third-party plugin on the market. It is technically impossible to account for the code of every existing tool, and it is also up to the plugin developers to ensure their software follows WordPress standards and works correctly alongside major themes like Betheme. Please do not hesitate to ask them for support.
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Comments
Hello,
Please, turn off all of the plugins, refresh your cache, and check if the problem persists.
Moreover, if you use a child theme, switch to the parent, and recheck it.
Thanks
We do not use a child theme... we updated the betheme version and then the Google site kit plugin crashed the site after an update... will disable plugins to see whats happening...
We did deactivate plugins and it crashed the website........
Are you able to activate plugins back?
If so, you can find the culprit by disabling plugins one by one.
After you find which causes this, please contact the plugin author.
Best regards
But we have been using the same plugins for years and years with no problem.............. with Betheme. I always choose Betheme due to its stability and compatibility with many types of plugins. Please investigate, it happened only after a Betheme update...
Hi there -
we have isolated the problem, strangely it is 2 plugins owned by Google - Google Site Kit and Google for Woocommerce that are causing problems with Betheme..... we have these plugins on all our websites with no issue, including websites built with Betheme.....
But why is it causing trouble with only this website?!
If the plugin is not listed as supported by us, our help is limited:
https://support.muffingroup.com/documentation/bundled-plugins/#compatibility
In this situation, it is best to contact the plugin authors.
Thanks
Hi there - but we have used these same plugins with Betheme for many many many years with no issue at all. The reason we stick with Betheme is due to its great support, app, and compatibility with plugins.... why not give your customers what they need and want to get the job done?
While the plugins you are using are not on our official supported list, we are willing to take a closer look at your setup to see if we can identify the root of the conflict.
To help us investigate, please provide the following in a private message:
That being said, please keep in mind that we cannot officially support every third-party plugin on the market. It is technically impossible to account for the code of every existing tool, and it is also up to the plugin developers to ensure their software follows WordPress standards and works correctly alongside major themes like Betheme. Please do not hesitate to ask them for support.
Thanks