Bundled Slider Revolution update package unavailable on registered staging site
Hello BeTheme Support,
I am trying to update the bundled Slider Revolution plugin on EuroIslam’s staging site: https://www.euroislam.eu/stargazer/
BeTheme is registered and active on this staging copy. In BeTheme > Plugins, Slider Revolution 6.7.58 is shown as available, while the installed version is 6.5.9. When I click the update button, the installer returns: “Pacchetto di aggiornamento non disponibile” (“Update package not available”).
Could you please check why the bundled package is unavailable for this registered staging site and advise how to install the included 6.7.58 package? The homepage slider is currently working with the older version. The production site has not been updated.
WordPress version: 7.1.3.
Thank you,
EuroIslam
Comments
Hey,
This message could mean that your license key is being used on multiple domains. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest.
If you see (on our license manager) that your license key is registered on a single domain or it is not registered anywhere, then please disable all of the plugins and deregister that license key (through the BeTheme -> Dashboard).
After that, get into the license manager once more. If the license key is still claimed, deregister it. If it’s not, register it again on your domain (through BeTheme -> Dashboard) and try to update your plugin a couple of times (usually, it passes after 2-3 attempts) - remember, all of the plugins have to be disabled.
Thanks