Error 403 when adding a pre-built section
Hi there,
I recently purchased your theme and when adding a pre-build section i get 403 error. I've deactivated all the plugins, clear the cache and working on the main theme.
All system status requirements are all is green and running.
Can you help us how to solve this?
Comments
Hey,
This could mean that your license key is being used on multiple domains. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest.
If you see (in our license manager) that your license key is registered on a single domain or it is not registered anywhere, then please disable all of the plugins and deregister that license key (through Betheme -> Dashboard).
After that, get into the license manager once more. If the license key is still claimed, deregister it. If it’s not, register it again on your domain (through Betheme -> Dashboard) and try to insert a pre-built section then.
Thanks
Hi,
Thanks for the reply!
After doing all the recommended above, still having the same error. The license check only shows the single site where is being used.
There is no active plugins, and the license has been added through Betheme>Dashboard
Hi again,
We have been building a sample page trying not to use any pre-built component, however the 403 error also comes up when:
Any advice would be very appreciated.
Thanks!
Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at [Links visible only for registered users], and we will check what the reason might be.
Notice!
Please attach a link to this forum discussion.
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Therefore, please ensure that the data you send are complete and correct.
Thanks