Logo not showing

Comments

• Albert

  September 2015

  Hi Lee,
  
  any url to site where logo does not work as should?
  

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• islandhop

  September 2015

  Hi,

  
  

  Thanks for quick reply please take a look here https://unblockmytelly.com/index.php/home-2/

  
  

  Regards

  Lee
• Albert

  September 2015

  If you look at http://pasteboard.co/odAKpGN.png, you see that the logo you used for site does not exist. This is the reason why it does not display.
  

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• islandhop

  September 2015

  Hi,

  
  

  That's very odd as the sticky header is using the same logo and it does show. It's uploaded and shows in Media. 

  
  

  I just renamed it and uploaded it again and it shows for one sec and then does not show and in the source still say's (undefined) but this is with all logos including yours from the demo site.

  
  

  Regards

  Lee
• islandhop

  September 2015

  Hi,

  
  

  It must be something causing this, I have just added the logo as an image at the bottom of this page and it shows https://unblockmytelly.com/index.php/how-it-works/

  
  

  Regards

  Lee
• islandhop

  September 2015

  Hi,  

  
  

  After further test's we can conclude that their must be an issue with the code, we uploaded the file as an image and it worked, as logo still shows error, uploaded your logo same error.

  
  

  We then installed an older version of betheme and added the same logo and it worked first time here https://unblockmytelly.com/testvpn/ so the issue must be with the theme, as mentioned above you can see the logo it's the same file we can show it in the uploads folder.

  
  

  I really need to get this fixed as we do not wish to use the older betheme version.

  
  

  We can supply admin details so you can actually see that the logo is uploaded when the code say's it is not.

  
  

  Please help us resolve this.

  
  

  Regards

  Lee
• Albert

  September 2015

  We guarantee that issue is not related with theme because we tested this already and it works fine. There must be something wrong on your side. As we see, logos for sticky and mobile works properly and only main logo doesn't. We recommend to upload different logo/image and check if this will help. If not, then please update all theme files via FTP only.
  

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• guywijnen

  February 2018

  Hello! 

  My logo is not showing on www.kwekerijamsterdam.nl can you please help me out?
• Bryan

  February 2018

  guywijnen
  Hi,
  the logo is white and it is on a white background.
  thanks
  

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• YuriVercosa

  January 2021 edited January 2021

  I have the same problem. Its seems that code have an issue. I already test in tree different browsers, several image formats but the logo only appears from time to time.

  https://portalfranquiaslucrativas.com.br
• Phil

  January 2021

  Hello @YuriVercosa,

  I noticed that you do not have the newest version of Betheme.

  Please, update it and check if the issue still appears.

  From version 20 you can update the theme from the dashboard of your WordPress, in the BeTheme tab. Just register the license, and you will be able to update the theme, install newest plugins and import pre-built websites with sliders. We are not including rev-sliders and plugin updates in the theme package.

  Thanks

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• manupkp

  January 2021

  Just installed BeTheme and a Pre-built website (Lab). The logo is not showing, no matter what I try. There's not even an empty space where it should be, even though the source code looks like this...

  <div class="logo"><a id="logo" href="https://www.occe2021.fi" title="OCCE 2021 DTEL" data-height="60" data-padding="40"><img class="logo-main scale-with-grid" src="https://www.occe2021.fi/wp-content/uploads/2021/01/occelogo_400.png" data-retina="" data-height="213" alt="occelogo_400" data-no-retina /><img class="logo-sticky scale-with-grid" src="https://www.occe2021.fi/wp-content/uploads/2021/01/occelogo_400.png" data-retina="" data-height="213" alt="occelogo_400" data-no-retina /><img class="logo-mobile scale-with-grid" src="https://www.occe2021.fi/wp-content/uploads/2021/01/occelogo_400.png" data-retina="" data-height="213" alt="occelogo_400" data-no-retina /><img class="logo-mobile-sticky scale-with-grid" src="https://www.occe2021.fi/wp-content/uploads/2021/01/occelogo_400.png" data-retina="" data-height="213" alt="occelogo_400" data-no-retina /></a></div>

  This is frustrating since I bought two themes this weekend and scrapped the first one because it didn't do anything I wanted. Bought BeTheme thinking that I'll have no problems with it and pretty much the first thing I do with it is a problem. The original (Lab) logo didn't show up either.

  

  
  

  All the Best,

  Manu
• Phil

  January 2021

  Hello @manupkp,

  Can you turn off the Under Construction, please?

  Because I cannot investigate the source of your issue now.

  

  thanks

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• manupkp

  January 2021

  https://forum.muffingroup.com/betheme/discussion/comment/193710#Comment_193710

  It's off now.
• manupkp

  January 2021 edited January 2021

  Just noticed that the logo does show up in mobile menu... just not on desktop.
• manupkp

  January 2021

  Hmmm.. also I got it working by clicking on "overflow logo" in the settings. I guess I can go forward with that. Need to make it smaller.
• Phil

  January 2021

  So, everything is working fine now?

  Is there anything else I could help you with?

  
  

  Thanks

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• manupkp

  January 2021 edited January 2021

  https://forum.muffingroup.com/betheme/discussion/comment/193779#Comment_193779

  
  

  Not at the moment, thanks!
• sylvainmillet

  February 2021 edited February 2021

  Hi !

  Same problem, le logo on the sticky bar won' t change.

  I deleted the 2 old media "restaurant6" from the theme (trattoria) but it continues to display in WP and no longer displays online (broken file) I found the solution for the footer.

  In the source code at line 170, the link of the deleted logo file continues to be written !

  Help would be appreciated.

  Thank you

  
  

  https://dj-sylvainmillet.paris
• Phil

  February 2021

  Hello @sylvainmillet,

  Please, turn off all of the plugins, resave theme options, refresh your cache, and check if this issue still appears.

  Also, if you are using child theme, switch to parent, and check if it works then.

  
  

  Thanks

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• sylvainmillet

  February 2021

  Thanks, It stil the same.
• Pablo

  February 2021

  Hey,

  Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

  Notice!

  Please attach a link to this forum discussion.

  Thanks

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• Pablo

  February 2021

  Hello,

  Your logo was set, to image which does not exists, I mean, the link to logo was linking to url, which was redirecting to 404, you simply did not change the logo to yours.

  I changed it to some image from your media gallery in Theme Options -> Global -> Logo

  Thanks

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• sylvainmillet

  February 2021

  Thanks a lot to fix this problem. I don't know how you do that. But now it's great.