When I activate Woocommerce, Top Header disappear

miniportal · October 2015

Hi friends. I'm having the problem described in title.

When I activate the Woocommerce, the TopBar disappear. If I deactivate, the topbar come back.

I'm using the last version of Betheme and Woocommerce.

Can you help me?

The URL is: www.hortivita.com.br/site

Thanks

Albert · October 2015

Hi,

http://pasteboard.co/1rcXh0Ps.png - this is the reason why menu does not load. This could happen because of broken plugin files or because of conflict between WooCommerce and other extra plugins. We are 10000% sure that WooCommerce works perfectly with BeTheme so the problem is for sure out of theme. You can switch to default WP theme and you will see the same problem for sure.

Thanks!

miniportal · October 2015

I don't have many plugins installed |(just woocommerce). I jsut install the BeTheme required plugins.

To isolate the error, I deactivate all plugins and the menu still don't appear.

See http://hortivita.com.br/print.jpg

What can I do to?

I just upload BeTheme and Woocommerce again and still the same.

Albert · October 2015

If menu still does not appear, then please update theme and WooCommerce files but via FTP only because something must happened with the files on server.

miniportal · October 2015

Hi friends! I found the solution here:

https://docs.woothemes.com/document/jquery-cookie-fails-to-load/

It can be usefull to someone.

Thanks for your attention.

Albert · October 2015

Thanks a lot for this topic

When I activate Woocommerce, Top Header disappear

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