Getting 500 Server Error

Dear Team,

http://pipelinesolutions.ae/new/  website frontend are not working , showing 500 server error.

Comments

  • Dear team,

    Please tell me solution to get my website back, it is on live.
  • Hi,

    this question should be sent to your admin, not to us because we are not responsible for your server. The error you have is related with problems on hosting side.

    Thanks!
  • edited December 2015
    Dear Team, 

    If i activate the sample theme like twentyfifteen / twentyfourteen, it works , but bethem is not , then how can say this this is issue from hosting side.

    Please confirm as my site is still giving error.

    Please take the admin credentials for your ref.

    *** REMOVED BECAUSE OF SECURITY REASON***


  • Dear Team,

    I stuck on this please respond quickly.
  • Your dashboard access has been removed and we would be grateful if you can do not post them here because it's public section and everyone see them.

    Anyway, we do not understand your question. Do you want us to fix Internal Server Error? If that's what you mean, then unfortunately there is nothing what we can do. Internal Server Errors are not related with theme but with settings on server side. Telling us that it works with default theme is nothing special because default themes are 200-300KB weight while our theme is over 25MB. It's because of all these features and options. So basically, if for example you have limits on the following variables: upload_max_filesize, max_execution_time, post_max_size, memory_limit and max_input_vars, you may get Internal Server Error. But like we said, this is unrelated to theme and only admin would be able to help.

    BTW When we try to open http://pipelinesolutions.ae/new/ the site keeps loading and nothing happen. We are sure about the problem on server side.

    Thanks for understanding!

    P.S. We recommend to look at http://themeforest.net/user/muffingroup where we explained when and what time we work.
  • Dear Team,

    Thanks for your reply, now the site is working , i had diagnose to resolve the issue , & i found this solution. 


    Ill let you if there is any query. 
  • Can you share with other what was wrong in your case exactly? What limit was in your case? Thanks.

    Anyway, we are glad to hear that you sorted it out.
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