BeTheme using Tattoo demo - issue on Ottodrom.com

Ottodromroma · June 2016

Hi i'm using the latest verion of BeTheme and using the Tattoo demo. Now i face some problem while going to modify the demo.

1. I have installed the woocommerce plugin but the shopping cart is not visible on the top right bar along with search icon

2. On the demo design the footer was "display: none" so that part not visible on the site. now when i need the footer and i have edited the footer but the footer not display properly. You can remove the display none option from the Custom css on Betheme Option. then you can see the problem

I will grateful if you fix those problem. i have tired my best to solve , thanks.

Albert · June 2016

Hi,

please send us link to page where you got those problems so we can have a look on it.

Ottodromroma · June 2016

Hi,

thank you for your quick respond. Here's the link:

http://ottodrom.com/demo/

Looking forward to your support.

Albert · June 2016

Ok, thanks.

1. So the header type you use does not support cart icon as there is not enough space for that icon. You can use the following css and you will see what we mean:

#Top_bar a#header_cart {
    display: block !important;
    margin-right: -9px !important;
}

2. If you want to display default footer, you supposed to remove below css from Theme options > Custom CSS section:

#Footer, .footer_copy{
    display : none !important;
}

Also, please open your website in Firefox html mode (CTRL+U) and check how many html errors you got. Please fix them first and all should be fine.

Ottodromroma · June 2016

Thank you let us try and we'll come back to you ASAP!

Ottodromroma · June 2016

Hi hope you guys are doing well. I'm using BeTheme and still report a problem on the footer. Here is my website link: http://ottodrom.com/demo/
can you please check the footer there and please suggest me how to fix this strange layout? Thank you in advance.

Albert · June 2016

Please open your website in Firefox html mode (CTRL+U) and check how many html errors you got. Please fix them first and all would be fine.

Ottodromroma · June 2016

Hi i have removed all custom css wrote on the website. still the footer
looks same. can you have a look plz?? if you still see any error then
tell me what to do?? i didn't write any further code.
http://ottodrom.com/demo/

Albert · June 2016

But it's not a css problem. You, your developer or one of your plugins destroyed something in the content and that's why you got those errors. Please open your site in html mode like we wrote above you will see those errors. Each red colored place shows where the problem is.

Ottodromroma · June 2016

Hi i have deactivated all plugin using on the site. Still i got the same problem.. Do you need admin panel access to have a deep look?? let me know plz. and about your (CTRL+U) method. there's nothing done on the theme. so it should work perfectly..
Please have a look and let me know if you need admin panel access on that site. thanks.

Just for your reminder, i got this problem from the beginning..

Albert · June 2016

No, it is not true that you have this problem from the beginning. We can proof this very easily. Just remove whole content and everything you did, import one of our pre-built websites and you see that you are completely wrong. Those errors are completely unrelated to theme. You can also contact with your web developer and he would tell you exactly the same. So if you want to fix those errors and don't know how, you should speak with your web developer because in reference to Item Support Policy, such customization are not included. You can pass the following screenshot http://pasteboard.co/20OmRakP.png to your developer and see what we mean for the whole time.

About (CTRL+U), like we wrote above, you need to open site in html mode in Firefox. So when you see website in Firefox, click CTRL+U and see the code. You will see where the red parts are.

Ottodromroma · July 2016

Hello there,

this is our developer writing you. We gave him access hoping to make communication smoother. Instead for what i see things are not really flying. I will ask the developer to follow your instruction correctly and we'll restart from there ok?

Hope this sounds good with you as well.

Best,

Paol

Albert · July 2016

Just create totally new site on fresh wp installation and you will see that any of what we did is out of any errors.

BeTheme using Tattoo demo - issue on Ottodrom.com

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