Menu on mobile

hawthornnative · September 2016

Hi

When viewing my site on a mobile device the menu is "whited out"

www.nightstarflutes.co.uk

Can you advise what is wrong and any suggestions on how to fix

Thanks

Albert · September 2016

Hey,

yes, we have a suggestion. You need to update to the newest theme version where this was sorted out.

Thanks.

hawthornnative · September 2016

Ok thank you

If I go to themes it is not suggesting an update

How do I update it please

Thanks

Albert · September 2016

All details about theme update you can find on http://themes.muffingroup.com/betheme/documentation/#installation

hawthornnative · September 2016

So I have followed the instructions and ftp the new theme over the top of the old one overwriting any files that it asks. It has still not fixed the issue with the menus

Can you help please?

Thanks

Albert · September 2016

Sorry but as we see, you did not updated the theme. It's still 12.7 version.

hawthornnative · September 2016

I am having the most bizzare issues with this

Having used Filezilla many many times to update themes for some reason this particular theme will not update

When I look in the file structure it seems to have the theme within a theme within a theme

It just simply will not update. Is there anyway you are able to take a look at this for me - I am happy to supply ftp details - it makes no sense to me why it will not do this

Thank you and hope you are able to help futher

Kind regards

jon

Albert · September 2016

We are really sorry but we do not offer service like theme update or installation. You need to contact with your web developer if you are not sure how to update it. However, the only thing you should do is download latest version from Themeforest, unpack the package and replace existing files under betheme folder with the newest files from package.

hawthornnative · September 2016

Can you advise if I switch on a different theme then go in and delete Betheme completely, then reinstall the theme, will all the data and pages etc remain as they were?

Thanks

Albert · October 2016

No, you will not lose data because all settings/content/options are stored in database. However, we always recommend to do backup just in case as you never knows what wrong may happen.

Menu on mobile

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