Background video not working in IE11

cdiforest · October 2016

I have used the Muffin Builder and added a background video using both the mp4 and ogv for compatibility. It works great on many browsers with the awesome exception of IE11. I haven't tested in other versions of IE yet. I also added a still background image. When you open the page that has this video, it loads, you see the video start playing and then the body of the page goes completely blank and becomes really long. I don't know if this is just a IE issue or if I am doing something wrong.

http://acemetal.wpengine.com/contact/take-a-virtual-tour/

UN: demo

PW: acemetal

Thanks.

Albert · October 2016

Hi,

we did checked video on our side and as you can see on http://pasteboard.co/bdqPKEGlZ.png it's fine in IE11. Not sure if this might be the reason on your end, but you may try to make this file lighter (current files are 6MB and 12MB).

cdiforest · October 2016

I compressed the files to 1.4 and 1.9 MB and I'm still seeing the same thing. If you refresh the page in IE11, the video starts to play and then flashes to a blank, extra long screen. And this is not isolated, I am seeing it in another location with the same behavior. I love that you see it, I'm just not sure at this point how to troubleshoot it.

Albert · October 2016

We are sorry but until we can not re-create the same issue on our side, we are unable to help because it is happening on your side only.

Background video not working in IE11

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