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OutlineMarketing · October 2016

Hi, I have a problem with the builder. I will explain it: I building a newsletter for a client (simple thing to do) and when I try to insert an image in the containing wrap asa background for the newsletter, after saving and updating, the image appear in a different wrap on the same page, usually upper. What do you suggest in this case? Why is this happening and how to solve it?

Thanks,
Dan

Albert · October 2016

Hi Dan,

please send us screenshot of how you did it in the back-end and also please provide link to page where background appear in the wrong wrap.

Thanks!

OutlineMarketing · October 2016

Hi,

www.fleurviolette.ro ...this is the link of the website and you can see where is the newsletter and just under the slider is an image which shouldn't be there but as newsletter background. I tried to insert the newsletter in a different page but the problem remains the same.

OutlineMarketing · October 2016

..any answer yet? (uploded the prsq on another domain that i have)

thank you

Albert · October 2016

Ok, thanks. To be honest, we didn't found anything wrong on your site so please send us dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Please don’t forget to let us know what for the access is.

OutlineMarketing · October 2016

sent

thanks

OutlineMarketing · October 2016

...any solution yet?...thank you

Albert · October 2016

We replied on your message yesterday at 4:07PM so we recommend to check your spambox/inbox carefully.

OutlineMarketing · October 2016

got it. thanks

OutlineMarketing · October 2016

I increased max_input_vars to 10000 but the problem remained ...other options ?
...the server guys tell me that from their perspective all goes right and it's a...thing.. with the theme, so how can you help me to solve it. Thanks

Albert · October 2016

If you have any further questions or problems, please reply on private message where my college has all necessary details.

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