Our theme options keep automatically resetting to default.
This is the third time our theme options have automatically reset back to default settings. When this happens, we lose all custom settings including css. It completely breaks our website. Please assist!
Comments
this is unbound to theme and that's why there is nothing what we can do in this case. We suggest to check the limits of your server under Appearance > System Status section and also, please check your plugins because one of them might be the culprit.
2) Options can be reset to default under Theme options > Backup & Reset section.
3) We investigated enough time already into this and like we already wrote above, this is unbound to theme. We suggest to investigate time to check this theme on another (better) hosting. And we would be grateful if you can do not compare BeTheme with "other" themes because we are sure that those "other" themes does not have even 50% of BeTheme features.
Thanks for understanding!
Below are two settings showing up red in system status. Could these settings be the problem? I changed the PHP Time Limit to 180 but I don't know what to change the PHP Max Input Vars to? Is it supposed to be unlimited? I change it to 2000 and it still shows up as a red warning.
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PHP Time Limit: [?] 60 - We recommend setting max execution time to at least 180. See: Increasing max execution to PHP
PHP Max Input Vars: [?] 1000 - Max input vars limitation will truncate POST data such as menus.
[29-Oct-2016 15:24:13 UTC] PHP Fatal error: Call to undefined function get_header() in /home/user123/public_html/wp-content/themes/betheme/index.php on line 10
These kind of errors might be related with saving errors (including reset to defaults). Saving options is using also built-in WordPress function which is update_option()
We recommend to remove everything: WordPress, theme, plugins, database, etc (thru FTP) and then do the fresh installation of all components via FTP as well to be sure that all files were transferred complete.
2. As we mentioned above, update_option() function is being used while saving. Options are being saved in wp_options table with option_name: "betheme" key. In option_value field there should be serialized table with all theme options. If these options would be somehow overwritten, you should check in server logs what exactly has been saved inside this table field.
I have used many different themes and run many websites. I am seeing this same issue and have never had this happen before.
All of my fonts just reset to Arial in BeTheme Options.
I had the colors reset to default the other day and I thought it must have been something I clicked by accident. But now again.
A colleague recommended BeTheme to me because of the prebuilt sites and the ease of use. Incidentally, HE DID mention that sometimes the options reset and that is frustrating. He was using Flywheel, which is a very user friendly platform.
I am on a different hosting plan,a VPS.
But now I see exactly what he is talking about.
Obviously there is an issue. I do not have caching turned on, and barely have ANY plugins installed, just the ones that my theme "recommended".
This makes designing with BeTheme very counter productive. Was a slution ever found?
Hi,
please go to your FTP, create php file with phpinfo() function inside and send us link to that file privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can have a look on your server settings. The problem is probably related to limits but to be sure which one is the reason, we need that link. For more details about file creation, please visit https://mediatemple.net/community/products/dv/204643880/how-can-i-create-a-phpinfo.php-page.
Notice!
1. If you are chatting with support via email please do not post here.
2. Attach your license key and the wordpress admin login credentials.
3. Link to this discussion.
Thanks
Please also use the instructions we posted above and send us the link.
thanks
Please contact your hosting provider and ask him to increase the max_input_vars value to about 5000.
You should also update the version of your php.
thanks