Favicon is showing the wrong image

ReStyleMarketing · July 2016

Hi there,

Our website is www.restylemarketing.com and for some reason our favicon is showing the wrong image. We loaded our favicon on the Betheme settings, it's showing the correct image there, but on the front end it's a completely different image. Even when I view Page Source I find the favicon and it's the correct one from the backend. For some reason the image on the front is completely different...

Thanks for the help,

Kyle

Albert · July 2016

Hi Kyle,

http://restylemarketing.com/wp-content/uploads/2016/07/restyle-favicon-2016.ico this is the favicon we see. Is it a wrong one?

ReStyleMarketing · July 2016

That is the correct image, but that is not what is showing on the front end. Can I attach a screenshot so i can show you?

It looks like it's displaying our entire logo but obviously it is very compressed.

Albert · July 2016

Yes, you can paste it using any online tool like http://pasteboard.co/

ReStyleMarketing · July 2016

Here's a screen shot that i took of the favicon in a browser. http://pasteboard.co/eavvyZJIc.png

Albert · July 2016

Ok, we found that this is happening in Chrome and and it is happening because you have favicon in main folder http://restylemarketing.com/favicon.ico which needs to be removed.

ReStyleMarketing · July 2016

Ok i was able to remove that. That favicon is still showing up. Does it take a bit to remove it?

Albert · July 2016

So if you removed that icon and it still does not work, then we have no idea what else might be the reason because we didn't found nothing related to theme. If you look at http://restylemarketing.com/wp-content/uploads/2016/07/restyle-favicon-2016.ico you see that the icon looks good and it looks weird only in Chrome. But we really don't know what this might be.

ReStyleMarketing · November 2016

Hi there,

We are still having an issue getting the correct favicon to show up. Can you please investigate this further?

Albert · November 2016

We did and didn't noticed anything wrong. All we can see is your own/custom favicon only with uppercase "R" what you can see on http://restylemarketing.com/wp-content/uploads/2016/07/restyle-favicon-2016.ico and there is no other favicon on your site.

ReStyleMarketing · November 2016

This is what we see: http://screencast.com/t/Bl0hGm4u1

ReStyleMarketing · November 2016

Disregard my last comment, it seems to be fixed now.

Albert · November 2016

Just as we thought

Favicon is showing the wrong image

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