Can't download theme bacup

codieandi · December 2016

Hi there Support team,

on my site, I am not able to obtain a theme backup (Appearance -> Bethe Option -> Backup and Reset).

No matter which option I choose the message "ERROR: This is not a valid feed." appears. I also updated my version from 15.6 to 15.8 but the same problem occurs.

Pleas help.

thanks

Albert · December 2016

Hi,

please explain what you exactly do and when error appears.

codieandi · December 2016

I am clicking on "Download" (the theme backup file)

codieandi · December 2016

I also tried the link button, however after copy pasting the link into any browser the same message occurs

Albert · December 2016

You must be editing this .txt file if you can not import it into new WordPress installation. Please export file once again and please do not change coding and do not touch anything related to this file.

Alpengreis · December 2016

I had that behaviour too.

The reason for that was: I had deleted (because re-installation of WP) ALL postings, THEN the export does not work.

So - the workaround should be easy: make a new posting and it should work again.

Albert · December 2016

@Alpengreis Sorry but we do not understand. You modified exported file and such edited file should work despite this change?

Alpengreis · December 2016

No, I never edited this file.

The DOWNLOAD of BeTheme options will fail, if WP has NO (zero) postings. That's all.

I should make a link to my other thread with same problem ... unfortunately the thread does no more exist - probably because I have found the solution (which is easy: create a posting ("BEITRAG" in german) and export will work again) ... but you should leave such threads for others which have the same problem!

codieandi · December 2016

Dear Support Team you understood me wrong, I cannot even download the file. Please read more careful what I wrote initial.

I attached a screen shot to make you better understand

https://www.imagebanana.com/view/cwg4zlfl/screen1.png

-> where I click

https://www.imagebanana.com/view/ih3vbmgh/screen2.png

-> this happens then

Albert · December 2016

Could you send us such file privately then so we can have a look on it closer? To send us private message, please use contact form on the right at https://themeforest.net/user/muffingroup#contact

codieandi · December 2016

I cannot download the file, THAT IS what this topic is about. I receive the error message you can see in screen2.png (above).

I try to obtain an export file of my theme and cant. Is that really so hard to understand? I wrote 3 times I cannot download it and now you are asking me to send it to you. You must be kidding!

Albert · December 2016

Sorry but above message wasn't for you and we do really apologize for this. We don't know how this happened but the right message should be as following:

@codieandi To be honest, we did never met anything
like that. Please be so kind and send us WordPress dashboard access
privately thru contact form which is on the right side at
http://themeforest.net/user/muffingroup#contact and we will check what
this might be. Please don’t forget to let us know what for the access
is.

codieandi · December 2016

Thank you, you received a message.

Alpengreis · December 2016

I REPEAT:

It's SOO easy to resolve, add a posting in WP and you can DOWNLOAD (export) BeTheme options again ...

codieandi · December 2016

My god! You are right Alpengreis!!!

Many thanks.

@Support theam

pls improve your code, it doesnt seem to work propper

codieandi · December 2016

closed

Albert · December 2016

@codieandi

For backup file generation we use built in WP Feeds function that you can find on https://codex.wordpress.org/WordPress_Feeds

This function generates specific content and allows you to save in various forms (in our case it's file). As you can read in above documentation, in each properly working WordPress, you get feeds by the following address: http://example.com/feed/ (in your case it's http://codie.com/wp/mmc/feed/)

Unfortunately, in your case, it has nothing to do with the theme itself and it is not dependent on the theme because after switching to default WP theme, available links in your panel does not work as well. As a proof, please check the following link http://themes.muffingroup.com/betheme/feed/ and you will see it's fine.

What we suggest is theme re-installation or check multisite configuration.

Thanks!

Can't download theme bacup

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