Can not view any option when click BeTheme Options

rosetear · December 2016

Dear Team,

I've already update theme and also wordpress however when I've tried to change anything inside the them option there is only Betheme menu (in the green area) with the blank option. For example when I choose "Global","Sidebar" there is noting happen in the right hand side. You can check my site at [Links visible only for registered users].

Thank you

Albert · December 2016

Hi,

there is 3 possible reasons why Muffin Options might be empty on load (blank):

- PHP version - Wordpress, since version 4.5, requires minimum PHP 5.6. So if your version is older than 5.6, you need to contact with your admin/hosting provider because it need to be updated.
- Memory Limit - the more plugins you have enabled, the more resources your WordPress instance will consume. So if this is happening, you need to contact with your admin/hosting provider to increase this limit.
- Suhosin extension - if it’s installed on your server, it could bring the issues as well because the limits for Suhosin are usually different from the general one.

If you don’t know what your limit/PHP version is, you can check both under Appearance > System Status section.

Thanks!

rosetear · December 2016

Dear Team,

Thank you so much for your help. I've check PHP Version it is "5.6.22".

I'm not sure with memory because it can be use normally after update to Wordpress new version I cannot access to the Betheme option.

Ps. I have new Purchase code which bought with my customer Envoto ID would you please help me to look inside and see what's wrong.

Regards,

Albert · December 2016

Yes, we can help you but please go to theme folder, create php file with phpinfo() function inside and send us link to that file so we can have a look on your server settings.

rosetear · December 2016

Dear Muffin Team,

Merry Christmas so sorry for late reply. Would you please tell me about php file that you mentioned earlier how to create and what is inside that file. I'm not familiar with code.

Regards,

Albert · December 2016

All details about creating such file you can find on [Links visible only for registered users]

rosetear · December 2016

Dear BeTheme Staffs,

Thank you so much for your help about create phpinfo() file it help me a lot. Here is the link

[Links visible only for registered users]

Thank you so much

Albert · December 2016

Ok, thanks. So after further checking, we found that SUHOSIN extension is blocking Muffin Options and you need to contact with your admin or hosting provider because this extension need to be disabled.

rosetear · January 2017

The Problem is solved now thank you so much !!!

Albert · January 2017

You are welcome!

Can not view any option when click BeTheme Options

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