Options screen not loading on Hostgator shared hosting

Comments

• Bryan

  March 2017

  Well it seems they did not do a good job

  
  

  Do this:

  please go to theme folder, create php file with phpinfo() function inside and send us link to that file so we can have a look on your server settings. The problem is probably related to limits but to be sure which one is the reason, we need that link. For more details about file creation, please visit https://mediatemple.net/community/products/dv/204643880/how-can-i-create-a-phpinfo.php-page

  
  

  We need that link, paste it here.

  thanks

  
  

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• MBCMediaUK

  March 2017 edited March 2017

  
  
• MBCMediaUK

  March 2017

  System status looks like this https://gyazo.com/0c8d7e3a5827dbd5548fda53fe78fe42
• Bryan

  March 2017

  They told you it is increased while max_input_vars is on 1000 (minimum default) and memory limit is on 64mb which is a joke. Tell them to increase it. input vars to 5000 and memory to 256mb.

  
  

  This should solve the problem.

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• MBCMediaUK

  March 2017

  They done something, but still doesn't work. They want me to upgrade to VPS, can you check if they made the correct changes?
• Bryan

  March 2017

  The link with php info does not work, please update the file, they must have deleted it.

  thanks

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• MBCMediaUK

  March 2017

  Got it working, thanks for your time.
• nikoskalatzis

  June 2017 edited June 2017

  Hi @MBCMediaUK,
  I am facing the exact same situation with Hostgator, how did you manage to resolve the issue? They  want me to upgrade to VPS, but this is not possible.