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403 Forbidden Error when Importing Theme

bobmeierbobmeier
in General info & installation
Hi,
when i try to import the pre-built websites, I get a 403 error message:

Forbidden


You don't have permission to access /wp-admin/themes.php on this server.


Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.


How do I fix this?

Thanks


Comments

  • bobmeierbobmeier
    From what I gather, you will be needing this: http://bp01.seidl.soy/wp-content/themes/phpinfo.php
  • BryanBryan
    It seems that your phpinfo is fine, but I would remove suhosin script and increase max_input_vars value.
    Although this will not help with this problems, It seems that you have some permissions of the server that are set the wrong way. Please check your wp-content permisions.
    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • bobmeierbobmeier
    The permissions for the wp-content folder are set to 0755 - that's the usual way, right?
  • BryanBryan
    please be so kind and send us WordPress dashboard and FTP access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Please don’t forget to explain your issue in the messeage very clearly.
    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • bobmeierbobmeier
    Have submitted the data via contact form now!
  • bobmeierbobmeier
    After reading your email, I have resolved all your requests

    - PHP version is 5.5 while the minimum version required by Wordpress is 5.6 -> Updated to 7
    - max_input_vars variable is set to 1000 while should be minimum 5000 or even 10000 (depends how large pages you are planning to build) -> updated to 10 000
    - max_execution_time is 30 right now while should be minimum 180 -> updated to 180
    - SUHOSIN extension need to be disabled completely -> disabled

    After doing this, I tried again, still, installation failed (this time, without error message). I followed the suggestion of the user in the other thread, and contacted namecheap support - as with them, a mod_security rule was triggered. They disabled this rule. Yet still, the installation fails - it just takes me to the home page of my site (with the basic BeTheme active, no imported data showing).

    I have no idea what else to try. Every other theme I have ran on my hosting had no problems installing, and looking at the forums, it's apparent that multiple people are having these issues. What to do?
  • bobmeierbobmeier
    Made it! There was, apparently, a second mod_security rule triggered. After the Namecheap Support Rep whitelisted it, I finally succeeded to install.
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