Comments

• bobmeier

  April 2017

  From what I gather, you will be needing this: http://bp01.seidl.soy/wp-content/themes/phpinfo.php
  
• Bryan

  April 2017

  It seems that your phpinfo is fine, but I would remove suhosin script and increase max_input_vars value.
  Although this will not help with this problems, It seems that you have some permissions of the server that are set the wrong way. Please check your wp-content permisions.
  

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• bobmeier

  April 2017

  The permissions for the wp-content folder are set to 0755 - that's the usual way, right?
  
• Bryan

  April 2017

  please be so kind and send us WordPress dashboard and FTP access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Please don’t forget to explain your issue in the messeage very clearly.

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• bobmeier

  April 2017

  Have submitted the data via contact form now!
  
• bobmeier

  April 2017

  After reading your email, I have resolved all your requests
  

  
  

  - PHP version is 5.5 while the minimum version required by Wordpress is 5.6 -> Updated to 7
  

  - max_input_vars variable is set to 1000 while should be minimum 5000 or even 10000 (depends how large pages you are planning to build) -> updated to 10 000
  

  - max_execution_time is 30 right now while should be minimum 180 -> updated to 180
  

  - SUHOSIN extension need to be disabled completely -> disabled
  
  After doing this, I tried again, still, installation failed (this time, without error message). I followed the suggestion of the user in the other thread, and contacted namecheap support - as with them, a mod_security rule was triggered. They disabled this rule. Yet still, the installation fails - it just takes me to the home page of my site (with the basic BeTheme active, no imported data showing).
  
  I have no idea what else to try. Every other theme I have ran on my hosting had no problems installing, and looking at the forums, it's apparent that multiple people are having these issues. What to do?
  
• bobmeier

  April 2017

  Made it! There was, apparently, a second mod_security rule triggered. After the Namecheap Support Rep whitelisted it, I finally succeeded to install.