Problem with Single Product

ckespinosa · April 2017

Hi,

I have some problems with the last versions of BeTheme and WooCommerce. The prettyphoto (lightbox?) doesn't work properly. Here an example:

http://pisaagropecuaria.com.mx/producto/agua-esteril-pisa/

Any idea what the problem is?

Thanks in advance

Bryan · April 2017

Hi,

this is how the new woocommerce works, we do not change anything. They are using a diffrect way of displaying images now.

thanks

ckespinosa · April 2017

So, the new version of woocommerce can´t take the BeTheme styles?

It's strange, the old version looks like this:

Thanks

Bryan · April 2017

Yes, they have changed the script completly. The popup with the image looks diffrent.
You can read more here:
https://woocommerce.wordpress.com/2016/08/18/a-new-product-gallery-coming-to-2-7-maybe/

ckespinosa · April 2017

I guess it will have to be edited css manually.

Thank for you time.

ckespinosa · April 2017

Hi,

I restored the files from a previous version (betheme / woocommerce) that I have locally and the result was as follows:

http://pisaagropecuaria.com.mx/producto/3-sulfas-iny/

The styles are back but the woocommerce system said my betheme woocommerce template are outdated. Can you help us?

Bryan · April 2017

Yes, because some of the files used in the theme are outdated and need to be updated/deleted. TO do this, remove completely the theme from your FTP and install it again. The old files will be gone. Although we do not recommend to downgrade betheme and woocommerce. We will not be able to help if any more errors come across.

Please make a backup.

ckespinosa · April 2017

Ok, you not getting the point, again.

Yesterday i found this post:

http://forum.muffingroup.com/betheme/discussion/27310/modern-style-single-product-missalighed

is the same problem we have. The BeTheme woocommerce files are bugged or something...

I hope this makes it clearer what the problem is and can help us

Bryan · April 2017

It's not bugged, I just told you. If you get the message that the files are outdated you need to delete the whole theme and install it again. Please have the latest version of betheme and woocommerce.

We will not help with old files, there were some fixes made in the past. Please use the latest versions.

ckespinosa · April 2017

Do you read the link i've posted? i think not, here is again:

http://forum.muffingroup.com/betheme/discussion/27310/modern-style-single-product-missalighed

My BeTheme version: 17.8.1

Woocommerce version: 3.0.4

All cache cleared

Only the BeTheme plugins required.

And the problem still...

Bryan · April 2017

But everything works correctly, the image opens. Where is the problem? Woocommerce changed the image script, and the single product styles. We do not interfere with the wooocommerce files.

ckespinosa · May 2017

No, it's not working. Look the image and see the styles and the funcntions.

So, tell me, why my single product image don't open like this:

http://themes.muffingroup.com/be/shop/product/ninja-silhouette/

I can't believe you don't understand the point. We have purchased 4 licenses of your theme and in fact I think we will look for other options better....

Bryan · May 2017

I told you already that woocommerce changed it in version 3.0.

The link you have sent me with the shop is still on woocommerce 2.6, as if you look here:

http://themes.muffingroup.com/be/fireplace/product/etiam-ullamcorper/

This shop was updated to version 3.0

If you still do not belive me read this:

https://woocommerce.com/2017/04/woocommerce-3-0-release/

ckespinosa · May 2017

Thank you

I solved the problem with CSS in 30 minutes thanks to Stackoverflow

Problem with Single Product

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