Changed master URL of store and new license
Hi,
Can you please guide me what I should do after migrating to new URL. Wordpress itself works nicely, BeTheme is messed up on frontend after having used the BeTheme Migration Tool for final URL changes.
I also purchased an extra support license for 6 months and it still shows in the License checker as old domain and expired status. What should I do to get the license working for the new domain and when will it change to new status?
Comments
Hi,
Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.
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Thanks
Done. Thanks, waiting for your reply.
In case anyone else would face similar issue, the problem was that site built with older version of Betheme have been migrated with new migrate tool while older version of Betheme are incompatible with latest version if migrate tool.
Thank you very much. I appreciate your help! The site seems to be working now as it should. I will open new tickets if any other weird issues should occur but otherwise so far so good.
You're welcome.
Hi again!
I suspect there is still some issue with my license after changeover to new master domain. I tried upgrading myself through Wordpress and your theme update says the following:
Downloading update from https://api.muffingroup.com/theme/download.php?code=7b2e13c0-a9ed-4648-b273-963185586681…
Unpacking the update…
Installing the latest version…
Theme update failed.
An error occurred while updating Betheme: The package could not be installed. The package contains no files.
Please check the following topic https://forum.muffingroup.com/betheme/discussion/70956/an-error-occurred-while-updating-betheme-the-package-could-not-be-installed-the-package-contains-n#latest where I have already explained this.
Thank you, I was a little bit afraid to click the deregister but it worked fine and now it updated properly also!