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Bryan

Bryan

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Bryan
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  • Hey, Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum di…
  • @treulich Okay but what error messages do you get, please paste it here.thanks
    in Update Comment by Bryan June 2018
  • Hey,please use this tool to manage and deregister license keys from old domains: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest thanks
  • HI,we suggest removing the theme completly from your FTP /themes folder and install the newest version again.thanks
  • Hi,the alt for the image can be set in the media librabry for each image individually.The image optimization is up to the user. We suggest using tinypng.comthanks
  • Hi,please update the theme to the newest version and use the option in theme options>header&subheader>header "top bar background" to set a background image.thanks
  • Hi,this is very weird because the save changes button does not really do anything but close the edit window. It does not save anything.Please try to disable all plugins and check again.thanks
  • Hi,until this day it was never needed ;)We can help you out with css if you want to change it.thanks
  • We logged in and tried to activate the Slider plugin but it needs to be updated first. We cannot update because you get the message that the package contains no files. This message could mean that your license key is used on more than one domain. P…
  • There is no option for the action buttton to be sticky.thanks
  • Okay but this webste: http://www.freeridingnz.com/Does not use Betheme but Vantage, is there a link to the Betheme version?thanks
  • It is a completly different menu that uses another script, that script does not close the menu on click and you would have to modify the JS to achieve it.thanks
  • Dear Petra, Please make sure that is your exact envato username and use the license tool to see if there are no other places the theme is registered. You could also try to deregister the current theme and register it again.thanks
    in update Comment by Bryan June 2018
  • Dear rob, please send us a link to your website, you have only sent the login and password.thanks
  • Sorry but the slider cannot be sticky, only the menu can be sticky.thanks
  • @sidanla Hey,the language switcher will only work with the WPML plugin, any other multilingual plugin will not work.thanks
  • @juliansauter Hey,from the link you provided, you can see that the id says "ls-google-font-css" this means that the fonts are loaded by the Layer Slider plugin. Please disable it or change the fonts in the plugin.cheers
  • Hi,could you please send us a link to this page so we can check the console?Did you set your google maps API key in theme options>global>advanced?thanks
  • Hello,where are the problems exactly?Have you tried creating a new page and inserting content using the WPBakery page Builder?You cannot use the plugin to edit the pre-built websites, they are built in the Muffin Builder.thanks
  • Hi, All requests concerning PSD files must be send thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact thanks
  • Hey,sorry but this will be not possible. You can easily re-produce this item using columns and images in the Muffin Builder, for icons use this:http://themes.muffingroup.com/be/theme/shortcodes/typography/#iconbarthanks
  • hey,1. You cannot change the icon, but you can change the color with this css #Side_slide #menu ul li.submenu .menu-toggle::after { color: blue !important; } 2. Sorry but this will be not possible. You would have to write custom JS for this …
  • Hey, this message could mean that your license key is used on more than one domain. Please use this tool to manage your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#lat…
    in update Comment by Bryan June 2018
  • HI,this is not the action bar, this is the sliding top.You can disable it in theme options>header&subheader>extras.cheers
  • HI,this is not the action bar, this is the sliding top.You can disable it in theme options>header&subheader>extras.cheers
  • Hi Sam,When you install a pre-built website you get promped about which plugins should be activated before installation.From what we can see the BeJeweler pre-built website does not have woocommerce in use, so you can install it after you import the…
  • HI,sorry but the move up option is the only possibbility, we do not offer such css customizations.thanks
  • You need to always add a link to the image if you want the grayscale effect to take place, http://i.prntscr.com/DIO1uFNlR1aZK_ZzFcLB8w.pngsimply add # or javascript:void(); to the link field.thanks
  • This was happening because in theme options>header&subheader>header you have chosen the minimalist option - without header space. I have changed it to default and now you can see your header image.cheers
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