Bryan
Bryan
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- Bryan
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Comments
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Images used for the parallax effect should be taller than wider, so ideally the image should not be 1920x1080 but 1080x1920. On big screens the 1080px tall image should not be enought and it could reveal a blank space. If we are talking about the …
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We checked and we do not see and spaces: http://prntscr.com/jl1wfg Did you check it on other browsers? thanks
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HI, the meta-description should be changed to another one, or removed. It is best to change the text and not leave it blank. The changes may take some time because google has to crawl the page. We do not know when it will change. thanks
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If this works then It was the hosting for sure. The problem is with incoming connections from our CDN where the plugins and pre-built websites are download from. We cannot fix this because it is a hosting issue. thanks
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Hi, the category pages will inherit the position of the sidebar from the main shop page. So you just have to set it left on the main shop page. thanks
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HI, here is a working example: -32.333,12.22,http://domain.com/mycustomicon.png It is just the URL address of the icon upload into your media folder. thanks
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The licenses are distributed by Envato for the user that bought the theme. We do not have anything to do with who the license belongs to. We just use those licenses for registration purposes. thanks
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HI, creating/changing the menu is not theme related at all. It all happens in appaerance>menus>manage locations From there you can choose the primary menu. There is also an option to choose a menu from a specific page. It is done by editing …
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Hi, what do you mean it does not work, the plugin or the slider in the front end? Please send some links and screenshots. thanks
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Hi, sorry but how could we know what is wrong if there is no links or examples we can see. We need to check the code. thanks
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HI, please upload the favicon in theme options>global>general and make sure tha you upload an .ico file. Later clear the browser cache. thanks
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Hi Ricky, this is not possible, wordpress will not allow it. thanks
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Hi, the options for the potfolio page and single portfolios will be found in theme options>blog,portfolio&shop>general / portfolio There is no description for the grid style. The single portfolio page acts like a normal page so you can bu…
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Hi, From the version 20, we have introduced a new way of installing sliders. Now, when you install a pre-built website, the slider is imported automatically. You can also import them without installing the pre-built website. Here is a screenshot fo…
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Hi, we suggest using the Muffin Builder gallery item. The sizes: thumbnail, medium and large do not correspond to how bif are the images in the grid but their dimmension. Regardless of which size you choose, the size will not change, just the image …
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We are working on adding font awesome 5 but there are still issues with the license from font awesome authors. thanks
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Hello, please send us a link to your website so we can check. thanks
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Hi, you should log in to your FTP and remove the theme folder completly, then install the newest version of betheme downloaded from themeforest. thanks
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@Dimitar_Todorov Hi, Please always attach a link so we can check it out. If the page is offline(localhost) then our help will be limited, you will have to contact us when the page is online. Also please make sure that the page is not under maintenan…
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Hi, there is no custom js or css that we could suggest for this. The sollution you ae looking for will not work with the default theme options. thanks
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We checked and your betheme version is very outdated. Please use the newest theme version from themeforest. thanks
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Hello, we check and the theme or plugins will not update because you get this message: http://prntscr.com/jl0x42 this message means that your license key is used on more than one domain. Please use this tool to manage your license keys: http://foru…
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So what you are saying is that the license you currently have is still on support but it says that is expired? You do not have to worry about that, there could have been a misstake in the database on our side. We will take a closer look. thanks
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@TurnerGroup Hello, you can try to do that but we cannot assure that it will work correctly. thanks
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Hi, this background is set in the Muffin Builder, you will find it when you edit the first section. thanks
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Send us the link. Please send this information privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum di…
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And what happens when you enter the pre-built websites? Do you get any errors? thanks
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Hi, only by using the gallery item in the Muffin Builder, you cannot do this by inserting single images on the page. thanks
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Hi, the page loads very long but the logo shows us fine. Maybe this is an issue with the plugins, please try to disable them all. thanks
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Okay, so please do as the message says and contact us thru the contact form with this issue. thanks